Administration Assistant

1 week ago

Tooting, United Kingdom South West London and St Georges Mental Health NHS Trust Full time

Administrative To be responsible for ensuring the data on the required electronic patient care record, if required, is accurate and up to date. The post holder will review the Trust dashboard for team members. To address and alert teams to errors and problems as they arise. To support team members in being able to access basic information held on My Dashboards To ensure that all service users patients and visitors are received in a courteous and efficient manner.

To facilitate effective communication within the team by providing team members with messages and information. To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person. To support the administration of team meetings by recording meeting actions, meeting preparation to include distribution of agendas and associated papers and follow up actions and distribute these as appropriate. Organise meetings including room bookings or video conferencing were possible and as required Ensure that administration related Trust KPIs are addressed through regular reports provided by the Team Manager.

Secretarial To ensure that all correspondence and documents, such as assessment letters, discharge summaries and other documents are accurately and efficiently typed and dispatched according to priority. To ensure that computerised records of patient information are maintained and updated. To establish and maintain an effective filing system, including clinical files. To ensure that all post is opened, date stamped and distributed accordingly.

To demonstrate initiative, diplomacy and tact when dealing with urgent referrals to the team (often at a point of crisis from other professionals) To be proficient and confident in the use of Microsoft packages including Powerpoint, Excel Reception and Clinic Support To provide cover in the absence of the Service Support Administrator for visitors into the department and Out Patients Department Record attendance of patients and book follow up appointment if needed Support in the follow up clinic documentation Co-ordinate patient appointments as requested and including appointment invite, sending relevant literature, ensure appointment is managed in the diary and clinic room is booked To guide service users in locating the Real Time Feedback kiosk to provide feedback on their care General

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