Onboarding Partner

2 weeks ago

Warrington, United Kingdom Brookson Full time

**Job Title**:Onboarding Partner **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**:?Hybrid/Flexible working - 37.5 hours a week **Salary**: Up to £22k For over 25 years Brookson have been supporting the self-employed, contracting and freelance market with high quality accountancy and finance support. We offer services to both workers and hirer and have an exciting opportunity for an Onboarding Partnerto join our growing company. **The role** The Onboarding Partner role sits within our Umbrella Services team. Our Umbrella customers are self-employed, or temporary workers using Brookson for our PAYE services, we ensure these workers are paid compliantly and on time. What will be your main responsibilities: - Managing a caseload of customers new to Brookson to ensure each individual is onboarded accurately and receives fantastic customer service and a positive welcome to Brookson - Making outbound welcome calls from meetings set-up by the customer using Calendly. - Provide details on frequently asked questions, supporting with advice on how to access platforms and portals and where to access payslips. **What experience are we looking for in an Onboarding Partner?** Essential Experience - Previous phone-based customer service experience - Passionate about providing the best possible customer service - Excellent communication skills - Strong team player Desirable Experience - Experience of working within a financial services or accountancy setting **In return** Here at Brookson, we want everyone to feel valued and have a sense of belonging. That’s why we offer a wide range of benefits plus an internal commitment to all colleagues around communication, engagement, and professional development. - Wellbeing benefits include discounted gym membership, access to mindfulness resources, confidential support 24/7, direct GP access and in house Mental Health First Aid team to name a few - Discounted bikes and equipment through the "cycle to work scheme" - Discounts for hundreds of retailers plus including Theme Park discounts - 25 days’ annual leave, plus bank holidays and your Birthday off each year - The opportunity to buy and sell holidays - Special occasion vouchers - Life Assurance policy and Health Care cover - 5% company pension contribution after 3 months - Free Financial Advice including Mortgages, Savings, Pensions and more.?????? **Next Steps** All applicants are required to have right to work in the UK (sponsorship not available for this role)

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