Client Experience Partner

5 days ago

Warrington, United Kingdom Brookson Group Full time

**Client Experience Partner**
**Warrington, hybrid**

We have a fantastic role available within our Client Experience team, a specialist team dedicated to ensuring all customers receive the best customer experience from the moment they sign up with Brookson and begin their journey with us as a new customer.

As a Client Experience Partner you’ll be proactively delivering an onboarding programme of support to all new limited company customers. Our customers may be very experienced in trading as a limited company, or may have taken that first step having just moved away from an employed role. You will be using your communication skills to adapt your approach to the needs of the customer, ensuring any queries which arise throughout this onboarding journey are resolved.

Once a customer is signed off from onboarding they will fully understand all the tools and resources available to them, aware of who their key touchpoints will be for any future queries or annual occurrences such as year end accounts, expense reclaims, self assessment and more.

You will also play a significant role internally with other departments and stakeholders to influence change. You’ll be the voice of our customers, using data and experience to inform positive changes which will enhance the customer experience and support our ethos of continuous improvement.

Other key internal points of contact within the group include; our customer service team aka our Business Advisory team, plus our Accountants and Lead Accountants.

**Is this the role for me?**
If you can answer yes to the below we would love to hear from you.
- Do you have experience, or knowledge of limited companies?
- Have you worked in an advisory role previously within a Banking, Finance or Legal services environment?
- Are you someone who is passionate about the customer experience and personally delivering a world class service?
- Are you someone who can influence positive change and can act as an ambassador for our customers?
- Can you develop excellent working relationships with internal stakeholders?
- Do you enjoy making proactive outbound calls to your customer groups, managing your own time and diary to ensure all quality standards are achieved?
- Do you have excellent communication skills, written and verbal?

**Job Type**: Permanent

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