Patient Administrator

1 week ago

Edinburgh, United Kingdom Spire Healthcare Full time

Receptionist | Edinburgh, Shawfair Park | Excellent Career Prospects | Competitive Salary and Benefits Package _
- Duties and responsibilities: _
- _Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers' expectations. _
- _Processing in-patient/out-patient, including the accurate collection of credit card details both over the phone and face to face _
- _Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner _
- _To contribute to the general cleanliness, neatness and smooth running of all reception areas at all times, ensuring that any publicity and reading material is available and well displayed _
- _Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures _
- _To maintain confidentiality of all information acquitted with regard to patients, consultants and staff and not on any account disclose information about the affairs of the hospital, its subsidiaries or associates _
- _Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies. _
- _To present a professional, smart image at all times, ensuring adherence to hospital uniform policy _
- _Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post. _
- Who we are looking for: _
- _Whilst no formal qualifications are required you must be able to communicate with other members of staff and patients clearly and your personal appearance must be of a high standard, expected in a professional healthcare environment. _
- _Experience of working on a reception or within an admin/ customer facing role would be highly beneficial _
- _Ability to demonstrate the Spire Healthcare behaviours _
- _Strong focus on delivering and exceeding customer expectations, with the ability to handle difficult situations _
- _Ability to work to tight deadlines in a pro-active manner _
- _Confident in computing abilities. _
- _Enthusiastic personality with a desire to learn and develop _
- Benefits: _
- We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: _
- _35 days annual leave inclusive of bank holidays _
- _Employer and employee contributory pension with flexible retirement options _
- _'˜Spire for you' reward platform - discount and cashback for over 1000 retailers _
- _Free Bupa wellness screening _
- _Private medical insurance _
- _Life assurance _
- _Save an average of £50 per month with our free onsite car park _
- We commit to our employees well-being through work life balance, on-going development, support and reward. _
- Spire Healthcare is a leading independent hospital group that has been putting patients at the heart of everything we do for over 40 years. We have 39 hospitals and 8 clinics across England, Wales and Scotland. _

**_For us, it's more than just treating patients; it's about looking after people. _

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