Apprentice Care Co-ordinator

2 weeks ago


Leeds, United Kingdom Garforth Medical Practice, LS25 1HB Full time

This role will include both Reception and administrative duties.

You will be expected to:

- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Provide an efficient administrative support service to the Doctors, Nurses and other staff of the Practice
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job responsibilities:

- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Enter requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
- Enter patient information on to the computer as required
- Provide administration support to the Practice Team
Desired skills
- Good communication skills are essential
- IT literate
Personal qualities
- Honest
- Hardworking
- Reliable
Desired qualifications

GCSEs (or equivalent) in English and maths.

Future prospects

**Things to consider**

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

**Apprenticeship and Training Details**:
**_You are required to attend a pre-selection interview at Leeds City College before an employer interview._**

For further details click on the link below:

- Working week
Monday - Friday, 08:00 - 16:00, 15:30 finish on a Tuesday.

Total hours per week: 37.00

Units of study:

- Understanding the organisation
- Meeting regulations and legislation
- Systems and resources
- Product and service knowledge
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
- Developing self
- Being open to feedback
- Team working
Functional Skills in maths, English, and ICT (if required)

Employee Rights and Responsibilities (ERR)

Personal Learning and Thinking Skills (PLTS)

Apprenticeship standard - Customer service practitioner Level 2 (GCSE) - 16 mths duration

**Job Types**: Full-time, Apprenticeship

**Salary**: £185.00 per week

Schedule:

- Monday to Friday
Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (preferred)
Reference ID: VAC001784260



  • Leeds, United Kingdom Search Consultancy Full time

    We are looking to recruit someone to work for a well known construction company with fantastic opportunities in the Leeds 15 area. Customer Care Co-ordinator - Temp contract - 5 month+ Full Time office hours - Paying £11-12ph Based in Leeds 15 You will be based within the busy customer care team providing full support to the team and customers of the...


  • Leeds, United Kingdom Local Home Care Full time

    Local homecare are a flourishing care provider currently operating in the Leeds, Calderdale and Kirklees area. We are looking at adding to our expanding team and are recruiting for the following role. **Care Coordinator / Administrator** This role involves working as part of a team to support our care workers and service users as well as coordinating the...


  • Leeds, United Kingdom First Response Group Full time

    We have a fantastic opportunity for an Apprentice Bid & Proposal Co-ordinator to join our Bid Management Team based in Leeds. The role's key responsibilities include but are not limited to: - Writing and developing content for tender responses which are bespoke to the client. - Helping in the achievement of the sales target through quality submissions. -...


  • Leeds, United Kingdom Akari Care Limited Full time

    Job summaryThe Procurement and Estates Co-Ordinator role at Akari Care involves managing the procurement processes, supplier relationships, and the estates function to ensure value for money and high-quality services for the organization's care homes. The role includes leading supply tendering, performance management of key suppliers, and overseeing the...


  • Leeds, United Kingdom Bupa Care Homes Full time

    **Activity Co-ordinator** - ELM00XR **Activity Coordinator** **Bupa Elmwood Care Home,** **3 Wetherby Road, Oakwood, Leeds LS8 2JU** We know that family can come from anywhere. At Bupa Care Homes, it's our privilege to care for people - treating each resident as if they were part of our own family. Right now, we’re looking for a creative and caring...


  • Leeds, United Kingdom Care UK Full time

    Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Lifestyle Co-ordinator. Variety, fun, and a rewarding career is what you can expect. We are looking for people to make a difference to residents’ lives every day. When...


  • Leeds, United Kingdom Care UK Full time

    Days 24 hours per week Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Lifestyle Co-ordinator. Variety, fun, and a rewarding career is what you can expect. We are looking for people to make a difference to residents’...


  • Leeds, United Kingdom Bupa Care Homes Full time

    **Activity Co-ordinator** - ELM00WB **Activity Coordinator** **Bupa Elmwood Care Home,** **3 Wetherby Road, Oakwood, Leeds LS8 2JU** We know that family can come from anywhere. At Bupa Care Homes, it's our privilege to care for people - treating each resident as if they were part of our own family. Right now, we’re looking for a creative and caring...

  • Care Co-ordinator

    1 day ago


    Leeds, United Kingdom Yorkshire Homecare Ltd Full time

    Job Title: Care Coordinator Annual Salary: £23,925-£24,960 depending on experience Experience: Essential Office Location: Leeds, LS7 Field Areas to cover: Wakefield & Leeds Contract: Permanent Hours: 37.5 hours per week - Monday to Friday 0900-1700 Opportunity for overtime payment covering oncall on a rota basis Yorkshire Homecare are looking to...


  • Leeds, United Kingdom Akari Care Limited Full time

    Package Description: Overview of Role and Responsibilities Procurement and Estates Co-Ordinator Procurement Leadership and management of supply tendering processes, to ensure that Akari obtains value for money and high quality services/supplies. End to end management of such processes, from definition of requirement, sourcing, tender analysis, negotiation...