Programmes Administrator

This role forms part of a team of Programme Administrators who share responsibility for a complex range of programmes and courses, that include Language Learning, Year Abroad, Pre-sessional, In-sessional, Foundation, BA, MA and PhD degrees. The team, under the line management of a Programmes Team Leader, is responsible for the production, maintenance and dissemination of information and records relating to the student journey at Queen Mary.

**Main duties and responsibilities**
- To provide advice and guidance to students and advisers relating to the administration of their studies and School and University policies and procedures
- To proactively manage all administrative processes relating to student data within the School, providing reports as required for internal and statutory purposes, liaising with colleagues within the School and in ARCS
- To manage module registration procedures, communicating regularly and promptly with students, and with partner Schools on joint programmes
- To manage the administration of students on non-standard courses such as non-credit bearing modules and pre-sessional programmes
- To manage all administrative processes relating to students undertaking periods of study abroad, in liaison with the Year Abroad Co-ordinators in the School and the central services as required.
- To manage change of circumstance procedures such as programme change or withdrawal, liaising with ARCS, and admissions colleagues within and outside the School
- To assist the Teaching and Learning Manager with the production of timetables, room bookings and student allocations in Scientia/Enterprise
- To assist the Student Support Officer and Programme Convenors in monitoring student engagement and Tier 4 reporting
- To support the School’s effective use of the virtual learning environment (QMplus)
- To liaise with the Exams and Assessment Administrator in the administration of mark entry on QMplus and transfer to MySIS
- To support colleagues in the Teaching and Learning Team with Subject Examination Boards, producing minutes and reports, ensuring actions have been taken, students’ progression is confirmed, and results are released to students
- To administer the module evaluation process, and other student surveys as required
- To attend meetings in the School, and to represent the School at appropriate Queen Mary groups and committees.

**Person Specification**
- Experience of administering teaching activities within Higher Education including timetabling, registration, assessment and quality assurance
- Experience of working within established regulations, and ensuring compliance with policies and procedures
- Excellent IT skills with good knowledge of Microsoft Office (Outlook, Word, Excel, Powerpoint)
- Knowledge of eLearning systems such as Moodle
- Experience of academic timetabling
- Experience of servicing examination boards
- Excellent oral and written communication skills
- Ability to use initiative to review processes and procedures and develop systems/solutions
- Excellent attention to detail
- Analytical and problem-solving skills with an ability to analyse strategic and procedural information
- Ability to work both independently and as part of a team
- Strong interpersonal skills with the ability to deal professionally with people at all levels with a customer focussed approach

**Job Types**: Full-time, Temporary contract

**Salary**: £20.91 per hour

Expected hours: 35 per week

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Mile End (required)

Ability to Relocate:

- Mile End: Relocate before starting work (required)

Work Location: In person