Contact Centre Agent

**On top of our basic annual salary of £20,105.80 our current top collectors are taking home on average £580 per month IN BONUS ALONE**

**Are you tired of working in an environment where no matter how hard you work it never gets noticed?**

**Are you looking for a role that will challenge you and offer you a stable environment with genuine career prospects?**

**Are you confident, reliable and eager to succeed?**

As a Jacobs Collections Agent you will be joining a competitive, lively, fun & target driven team. We have no doubt we can offer a refreshing change of pace and environment from many other Contact Centre environments you may have experienced previously.

Your role will be to speak to members of the public over the phone from a mixture of both inbound and outbound calls in order to effectively negotiate with them to pay their debt either by taking payment in full or by setting a suitable arrangement.

At Jacobs we pride ourselves on our innovative ongoing training that ensures anyone who joins our team will have the best possible chance at being successful not only in their initial role but in any future roles that you find yourself interested in.

As a forwarding thinking and fast growing company we put staff development at the forefront, meaning hard work and dedication never go unnoticed. With real progression opportunities available for those individuals that are willing to strive for it, this is an opportunity not to be missed, succession roles achieve OTE of £60,000+

**About Us**

Jacobs have been established since 1959 and are now the largest independently owned enforcement agency in the country working extensively with over 190 Local Authorities throughout England and Wales and are the primary contractor in Wales for HMCTS.

Our successful Collections Team is expanding and we’re looking people who are confident and resilient, and who have a hardworking, proactive and motivated work ethic. Are you our next Top Collector, our next Specialist or our next Manager?

**Essential Skills**
- Excellent communication skills
- Assertive and confident
- Willingness to succeed
- Ability to work well under pressure
- Ability to handle and diffuse challenging situations

**Desirable Experience**
- Experience of working in a Call Centre or sales role
- Experience of working to targets
- Experience of negotiating finances

**Salary & Benefits**
- £20,100 basic salary
- Monthly performance-related bonuses, uncapped bonus potential OTE £27,000+
- 37 hours per week - 4 shifts on a weekly rotation
- 08:00 - 16:30 or 09:00 - 17:30 or 10:30 - 19:00 or 11:30 - 20:00
- 1 in 2 weekend shifts paid as overtime - either a Sat morning, a Sat afternoon or a Sun morning
- Average Bonus/Overtime payments paid whilst on annual leave (up to 20 days pa)
- A generous holiday allowance - never work a bank holiday again
- Pension
- Eye Care Vouchers
- Extra 4 days off over Christmas

Jacobs offer an extensive training programme to new recruits as well as ongoing support and development.

**Our Culture**

Everything we do is shaped by our Core Values: Fairness, Advancement, Collaboration and Excellence. These values form the foundations of our relationships with debtors and clients, but they also shape how we measure and reward the performance of our employees.

**Job Types**: Full-time, Permanent

**Salary**: £20,105.80-£27,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Work Location: In person