Customer Service Apprentice

1 week ago

Birkenhead, United Kingdom Remit Training Full time

**About Employer**
Money4yourMotors Ltd is part of the Cox Automotive UK group of companies and is one of the UK’s best-known consumer car-buying businesses. The team also provides car-buying solutions for partners across the automotive industry working under the Manheim Brand.
**Brief overview of the role**
Money4yourMotors Ltd, part of the Cox Automotive UK group of companies are looking for people to join the team based in Birkenhead CH41 5BX. You will undertake a Customer Service Practioner Apprenticeship Level 2. For more information read on.
**Position Type**
Apprenticeship
**Salary**
£300 Weekly
**Working Week**
37.5 hours; Monday to Friday shifts between 8am and 6pm
**Positions available**
Customer Service Practitioner
**Vacancy description**
Remit are recruiting on behalf of Money4yourMotors Ltd, part of the Cox Automotive UK group of companies, for people to join their call centre team. The hub of the activity is in the call centre, which consists of 35 operatives currently, who are there to provide outstanding customer service, fielding all enquiries, booking appointments, supporting sales and managing the aftercare once a vehicle is purchased. The focus of the team working in the call centre is to deliver exceptional customer service every time to the internal and external customers.

Your task will include:

- Booking of appointments completing any background check applicable
- Updating of all contact details and any appointment notes where necessary
- Liaising with field inspectors, providing guidance and most recent information where necessary
- Dealing with customers queries in a polite and efficient manner
- Liaising with administration team and Manager’s to help resolve customer queries

Hourly Wage: £8 - permanent contract.
**Requirements and prospects**
**Qualifications Required**
None but you will be required to take English and Maths Assessments as part of the recruitment process and achieve the required grade.

**Skills Required**:
Strong customer service skills and telephone manner
Excellent communication skills both verbal and written
Organised with the ability to work to tight deadlines and under pressure
Excellent administration skills
Flexible and able to adapt to change quickly
Able follow instructions and work using your own initiative
**Personal Qualities**
Punctual
Friendly
Can work in team enviroment
**Training to be Provided**
As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2
On successful completion, you will receive:

- Level 1 / Level 2 Functional Skills in English & Maths (if required)
- Level 2 in Customer Service

**Future Prospects**
Progression within the company - there are a wide range of roles available.
**Other Information**
The call centre is open from 8am to 6pm Monday to Friday, your working hours will be arranged within these times.

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