Shift Coordinator

**Job summary**:
We are looking for three Shift Coordinators to join our friendly & supportive clinical services team. You will support the smooth running of GP Care Wakefield on evenings & weekends.

This is a stimulating opportunity to use your operational expertise to the benefit of the service, team, Wakefield district patients & practices.

**Main duties**:
You will be working with our fantastic sessional team on evenings & weekends.

Your role will be to manage each shift, being the ‘go-to’ person for the team and will support managing challenging situations with on-call managers.

You will be perfect for this role if you are patient focused, have strong problem-solving skills and are a great communicator.

You will really stand out if you have existing general practice and extended hours experience.

You will work two evenings 1800 - 2200 weekdays and one day 08:30 - 1700 at weekends.

**Job summary**

The shift coordinators will work as part of a team to ensure the smooth running of GP Care Wakefield clinics, acting as the link between the delivery team and the management team. The shift coordinators will have excellent communication and relationship-building skills and will be the first point of contact for the team on shift, escalating issues to the on-call manager, where needed.

Working with the reception team the shift coordinator will ensure effective utilisation of the service; by monitoring available clinical capacity and supporting any team members who are under pressure. The shift coordinator will also work closely with partners such as Local Care Direct (LCD), NHS 111 and Mid Yorkshire Hospital Trust (MYHT) to provide patients in the district with a safe and high-quality urgent care service.

The shift coordinator will supervise the reception team on duty, support the induction of new workers and provide training when new processes are introduced. As a highly motivated individual the shift coordinator will have excellent organisational skills and be able to work under pressure and adapt quickly to ensure service continuity and responsiveness.

The post holder will be required to work on a rota to ensure that there is adequate shift coordination during the service opening times. The shift coordinator will be supported by an on-call rota provided by the wider Conexus and TMC management team.

The post holder will typically work from Trinity Medical Centre, Wakefield but will be required to work flexibly and attend any of the sites where our services are provided from or to work remotely from home. The sites we currently deliver services from are Trinity Medical Centre, Wakefield and Elizabeth Court Surgery, Castleford.

**Main duties of the job**
- Provide a first point of contact for front line workers & external parties, dealing with and effectively responding to issues, enquiries, alerts & notifing relevant information to appropriate team members in a timely way.
- Cascading relevant information to appropriate team members in a timely way
- Provide on the day support and supervision for sessional reception staff who work in the service.
- Support the induction of new receptionists.
- Train receptionists - on entry to service and on changes to processes.
- Carry out/supervise receptionists completing clinical admin tasks.
- Communicate sensitively and clearly with patients and the public
- Ensure staff working in the services have access to the correct equipment, resources and materials to perform their consultations. Ensure that any issues with premises/equipment are resolved or escalated as appropriate.
- Provide a robust handover to the on-call manager and service management team following a session on duty.
- Ensure that incidents are reported and contribute to the investigation of incidents and complaints as appropriate.
- Be familiar with and able to use the GPCW Business Continuity Plan to address/manage issues
- Ensure the environment the service is delivered from meets legislative requirements.
- Positively and pro-actively engage with administrative duties.
- Manage clinical admin tasks - involving the reception team in delivery where appropriate.

**Job Types**: Full-time, Part-time
Contract length: 12 months

**Salary**: £28,000.00 per year

Schedule:

- Day shift
- Night shift
- Weekend availability
Reference ID: A0430-22-9285