2nd Line Support Analyst Oxford

17 hours ago


Oxford, United Kingdom IntaPeople Full time

IntaPeople are working with a renowned Cloud and Managed Service provider who are looking for some talented 2nd Line Support Analysts to support their most prestigious clients in Oxford.

**Experience**:

- Minimum of 3 years in an IT Support environment (ideally within an MSP)
- Up to date knowledge of Windows servers technologies
- Virtualisation (VMWARE)
- Knowledge of VPN's and Firewalls advantageous
- Experience supporting multiple clients

**What you will be doing:**
- Providing level 2 support to maintain clients infrastructure
- Creating and maintaining client documentation
- Using your experience to help mentor level 1 engineers
- Investigating and resolving customers issues and agreeing timelines for issue fixes
- Liaising with clients

**What you'll receive**

**- **Between £22,000-£30,000 DOE
- Option for Hybrid Working
- Income Protection
- 25 Days Holiday + Bank Holidays
- 2 Personal development days each year
- Paid day off for your birthday
- Free On-site Gym



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