2nd Line IT Support Technician

2 weeks ago


Oxford, United Kingdom Ridge and Partners LLP Full time

Our Technology team are fully committed to providing exceptional service by placing the user experience at the heart of everything they do, while creating a culture where you can thrive and do your best work. As part of our team of dedicated IT Support Technicians, you’ll be providing 2nd Line and Desktop Support to approx. 1400 users covering cutting edge hardware, software and infrastructure technologies. As our 2nd Line IT Support Technician based at our office in Woodstock, Oxford, you will provide support to a diverse group of onsite and off‑site users while combining end‑user support with more technical hands‑on troubleshooting. This is a great opportunity to further your career in a technical environment. Main Duties Respond to incidents and requests logged in a modern ITSM system and resolve tickets in line with the company’s SLAs, providing excellent ticket management and documentation. Troubleshoot desktop, telephony, network and printing errors, investigate software issues, and carry out daily checks. Ensure that computers you are responsible for are compliant with Cyber Essential Plus whilst following ISO 27001 policies. Support and install hardware, software, and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure‑based technology. About You You will be self‑motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business while always demonstrating excellent customer service. A logical approach to problem solving and previous experience in a similar role are essential. Essential Skills Experience in a similar role Excellent user management soft skills Windows 10, MS Server 2019/2022, MS Office 365 Active Directory/Entra ID & Group Policy administration IP networking & telephony, DNS, DHCP Server, network and desktop hardware Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Industries Construction #J-18808-Ljbffr



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