Claims Coach

2 weeks ago


Milton Keynes, United Kingdom Clearwater People Solutions Ltd Full time

**Milton Keynes, Hybrid working**

Our leading financial services client is currently looking to recruit a **Claims Coach**who will assist the Team Leader in coaching the team. The **Claims Coach**will be responsible for acting as Technical Authority Holder and deciding what cases need upwards referral.

**Key Responsibilities of the Claims Coach**:

- Liaising with the team members on a daily basis taking verbal and written referrals
- Supporting Claims Team Leader to coach the Claims handlers
- Ensuring reserving is correct
- Target driven working and assisting the team to reach targets, regularly utilising MI available
- Motivate, support and guide team members, identifying training needs and ensuring they have the correct technical claims knowledge needed

**Key Experience of the Claims Coach**:

- Proven track record in claims handling with a high level of expertise
- Coaching/Training experience desired
- Strong collaboration skills and ability to influence others.
- Able to adapt and react to a fast-changing environment.
- Being innovative and confident to challenge the status quo; sharing new ideas to streamline process and improve team performance.

**Benefits**:

- Flexible buy/sell holiday options
- Competitive bonus scheme
- Generous pension contributions
- Development days



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