Senior Claims Handler

**Who we are**

Allianz is a global insurance company serving across 70 different countries, but from the very first day you join our team you’ll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture.

**Role Description**

**This is a Hybrid opportunity working from home, with 1 day per week working in either our Birmingham, Manchester or Milton Keynes offices.**

This is an exciting opportunity to work within our Claims Major Loss Team, responsible for the investigation, negotiation and settlement of large loss claims which include Public Liability Property Damage. You will be empowered to manage a portfolio of claims in line with your agreed authority as well as, continuing to develop your skills by managing a proportion of more complex claims on oversight.

Primary responsibility will be the proactive management of a personal caseload of high-value (up to £500,000) third party damage claims to achieve effective and competitive settlements. There will be additional opportunities to cross-skill into Professional Indemnity and D&O claims, and whilst experience of one of these disciplines would be desirable, it is not essential as full training can be provided.

**Role Responsibilities**:
Pro-actively manage a personal case load of large loss Public Liability Property Damage claims.

Build strong relationship with our brokers whilst ensuring that our customers remain at the heart of our proposition, supporting them throughout the claims process.

To fairly and accurately validate policy liability in accordance with our TCF principles.

Undertake early investigations, accurately determining liability by optimising the use of our internal investigators and panel lawyers.

To develop and implement specific case handling strategies across your portfolio to optimise settlement outcomes in line with our 100% compensation principle.

To collaborate with internal stakeholders sharing valuable insights into large loss trends which will support our approach to claim prevention.

Supporting the development of others by sharing knowledge and coaching, acting as a technical mentor in line with our internal mentoring programme.

Play your part in supporting our quality programme, helping undertake peer to peer reviews to aid handler development and drive better outcomes.

Continue to focus on your own development, maximising benefit from our internal skills matrix and succession planning frameworks.

Support the delivery of business priorities and initiatives that which are aimed at delivering better outcomes for our customers, our people and our business.

To maximise the insight provided through data to help drive efficiency and indemnity benefits across your portfolio.

Total compliance with all DPA/GDPR and Regulatory requirements, undertaking virtual training each month in line with our Company Standards.

**About You**

Proven track record in handling large loss Third Party Property Damage claims up to £500,000, from notification through to settlement.

Strong working knowledge of large loss claims management in the Multi Track.

Relevant experience and use of counsel, mediations, trials together with a strong understanding of expert evidence and legal issues

Strong collaboration skills and ability to influence others.

Able to adapt and react to a fast changing environment.

ACII qualification (or equivalent) or progress towards is desirable

**What we will offer you**

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from
- so you can pick a package that’s perfect for you.

We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

- 24 Days Holiday plus bank holidays
- Flexible buy/sell holiday options
- Hybrid working.
- Annual performance related bonus
- Contributory pension scheme
- Development days
- A discount up to 50% on a range of insurance products including car, home and pet
- Access to Learning and Development opportunities such as LinkedIn Learning and our mentoring scheme
- Retail Discounts

**Our Ways of Working**

Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

**Our Purpose and Values**

**We secure your future**

**Be Brave | With Heart | Everyone Counts | Inspiring Trust**

Our purpose and values are more than just words on a website - they are the why and how of Allianz. They influence everything we do and guide us how to do it.

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