Customer Service Advisor

7 days ago

Tadcaster, United Kingdom Innserve Ltd Full time

**Are you**:

- Looking for a hybrid office-based work from home customer service role?
- A natural organiser, someone who enjoys working in a collaborative environment, with customers and colleagues, who we place at the core of everything we do?
- Interested in joining our growing team of specialists, to plan the installation of drinks dispense equipment at over 90000 licenced premises across the UK? We support concerts, festivals, racecourses, stadiums and arenas including the O2 Arena, Lords, Hyde Park and the Isle of Wight Festival.
- Ready to be welcomed into our key team of drinks dispense solutions experts who deliver customer service excellence and keep our customers pouring? At Innserve, we are One Big Team.

**You’ll receive**:

- **Bonus/incentive/overtime schemes**:

- 23 days annual leave pa plus 8 bank holidays pa =31 days total per annum
- Benefits including life assurance, BUPA healthcare, discounts from leading brands, welfare scheme, company pension scheme with employer contributions. Free premium hot and soft drinks.
- Industry leading training with ongoing support plus a structured career development path
- A working pattern of 35 hours per week, Monday to Friday. 9-5.
- Potential to suggest improvements and see your successes celebrated company wide.

**Your typical day as an Installations Planner**:
Our Customer Service Centre Installation Planners are the heart of our planning operation for our field based Installation Technicians. No two days are the same You’ll act as a first point of contact for Innserve’s colleagues and customers, planning and scheduling daily activities for our installations and maintenance teams. You’ll take the lead in building strong relationships with customers, supporting them with outstanding customer care. Ensuring our teams work to agreed timescales, you’ll be using a range of innovative tech to help you do this. You’ll collaborate with a people across the business and your suggestions to improve any processes are encouraged and welcomed. We are looking forward to welcoming you to this busy, supportive team which is a key part of our customer service and field operations. Join us and make a difference

**You’ll already have**:

- Experience in administration, CRM Systems, MS Office including Excel, customer service, call centre or contact centre.
- The flexibility to support colleagues and to work with changing priorities, to achieve the wider team goals.
- Strong attention to detail with the ability to be organised, self-motivated and work independently.
- The ability to plan and prioritize workloads with a structured approach.
- The desire to be a strong team player who wants to succeed and deliver excellence.
- Licenced trade/brewery/beer dispense/drinks dispense knowledge is useful but not essential.

**Job Types**: Full-time, Permanent

Pay: £22,928.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Financial planning services
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: Hybrid remote in Tadcaster

Reference ID: instplan

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