Field Support Coordinator

2 weeks ago

Malton, United Kingdom Cabot Financial Full time

At Cabot, we pride ourselves on being the best at what we do and we recognise that it’s the people that make the difference to any organisation. So, are you ready for a new challenge? As we are on the lookout for a Field Support Coordinator to join our Operations Department (Orbit) in our dynamic Malton office.

**Not heard of us? Here’s our story**:
Cabot Credit Management is a market leader in credit management services. We are an award winning, Investors in People Gold accredited organisation and we are passionate about the ethical treatment of our customers and employees. Our mission is to create pathways to economic freedom and our vision is to make credit accessible by partnering with our consumers to restore their financial health.

**Things you should know**:
You will be responsible for maintaining operational efficiency whilst meeting the client and Orbit contractual and business obligations, ensuring that the contractual SLAs are fulfilled and exceeded on placement lengths. The role also includes day-to-day aspects of client management and resolving client queries, as well as maintaining all supplies of stock and PPE to reduce instances of downtime. Maintaining a ‘can do’ culture helping shape a growing business ensuring we always challenge our processes for the better.

**Some of the key responsibilities include**:

- Responsible for completing allocation of planning and routing for front line Field agents
- Support Learning and Development with stationary & equipment
- Responsible for carrying out various reports relating to front line field agents eg telematics checks, DVLA checks, Toll bridge monitoring, out of hours vehicle usage
- Responsible for managing client queries and responding in line with company policy and procedures
- Monitor stock levels of stationary suppliers and PPE, ordering and rotating stock to reduce waste and maintain front line staff productivity
- Completing task allocation via internal system Happyfox to ensure these are completed within target timeframes
- Assisting Team to oversee the day-to-day fleet movements, services, telematics systems and fuel reporting
- Dealing with inbound correspondence to the business, via post and mail.
- Receiving calls that come through on the office number and directing or resolving accordingly
- Support for facilities team with onsite visitors and contractors (Reception duties)
- Support team with overall duties during annual, absence and increased workload

**The fun facts**:
Not only are we offering a competitive salary of £21,450 and a fantastic bonus scheme, you will also be entitled to loads of great benefits plus all bank holidays, discount and cash back on hundreds of high-street shops, private health insurance, healthcare cash back plan, travel insurance, pension, on site health checks plus much, much more.

**Things we need from you**:

- Excellent communication skills - written and verbal
- Confidentiality, processing sensitive client information and storage of data
- Able to multi-task and prioritise workload
- Work to set deadlines
- Passionate about delivering the right outcome for the business
- Ability to work on own initiative and as part of a team

**What happens next?**

If this sounds like you and if you would like to join our rapidly expanding company that offers excellent career progression, then we would love to hear from you We are looking for people to interview asap

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