Head of Boilerjuice for Business
2 weeks ago
**About us...** BoilerJuice is an established and profitable UK platform business that connects customers whose homes are oil-heated with suppliers of oil. We keep our customers warm while saving them time and money and we provide a source of cost-effective, easy to process orders to the suppliers we work with. We provide a unique combination of convenience and value, thanks to our auction technology, customers can find the best price for their heating oil in seconds, while our Connected service can make heating homes stress-free and easy as we do the work for them, providing remote monitoring and automatic top ups. We’re backed by Livingbridge, a leading Private-Equity fund who are investing to grow the business as we develop our range of services and venture alongside our customers on the path to a more sustainable future. **About you...** You’re a natural go-getter, with an entrepreneurial approach that means you can quickly identify the sweet spot between what businesses are asking for and what we can deliver, today. Experience in start-up / scale-up environments enables you to side-step challenges and roll your sleeves up to get things done. You understand the power of brand and know how to grab the attention of people who aren’t concerned their heating day-to-day like a residential consumer can be. You’re always positive and can keep your team engaged even when the going gets tough. You’re conscientious enough to identify gaps in product-market fit, and able to clearly communicate obstacles to senior stakeholders so that we can identify the path to significant and sustainable growth long-term. **The role...** We have unparalleled brand awareness in the residential oil heating sector, and it’s time to recreate this with small "domestic-like" businesses (e.g. pubs, churches, care homes) through launching BoilerJuice 4 Business. This role will lead the charge representing BoilerJuice as we grow into the B2B sector, armed with all of our core strengths: an easy-to-use online platform, an extensive network of professional suppliers, and an in-house team delivering excellent customer service all year round. You’ll be backed by experienced supply and customer marketing teams, but your approach will be agile, reacting to client needs to prove product-market fit. **In this role you will...** - Lead the expansion of our services from a primarily residential customer base to a market of small-to medium sized “domestic-like” businesses through the B4B product g. pubs, churches, care homes. - Identify the best route to market through test & learn. Scaling the best approaches using resource from other teams, or by hiring / outsourcing. - Get things done, not letting perfection get in the way of good, you will quickly make things happen to learn what works and what doesn’t. - Deliver relevant feedback from business consumers and suppliers delivering to businesses, to our product and senior exec teams using qualitative data gathered in the field to help us plan a product roadmap that will deliver maximum value. - Ensure the right KPIs are in place and are managed effectively to track progress against plan and change course as required. - Utilise our Business Insights team to provide in-depth reports on our marketing and sales performance. **Your success will be measured by...** - BoilerJuice for Business revenue & profit - Business repeat order rates - Business Net Promoter Scores - Sized business-product roadmap finalised for FY 2026 **You’ll definitely have** - Proven track record in B2B sales and business development, particularly in scaling new market segments or verticals in a start-up / scale-up environment - Experience in building and executing go-to-market strategies, including testing and iterating different approaches. - Strong leadership skills with the ability to guide cross-functional teams and rally resources, both internal and external, to achieve business objectives. - Excellent stakeholder management, able to effectively communicate product-market gaps and propose solutions to senior leadership. - Experience with performance management, particularly in setting and tracking KPIs related to revenue, customer satisfaction, and operational efficiency. **Nice to have** - Experience in the energy or utilities sector, particularly oil or heating, or working with platform businesses. - Knowledge of online platform technologies, including how to optimise user experience and supplier engagement in a B2B setting. - Experience in managing or building out marketing/sales functions, especially within a new market or B2B context. - Understanding of product development processes, particularly when creating a roadmap that meets evolving market demands. - Experience working with small to medium-sized businesses and understanding the unique challenges and opportunities within the rural energy market. **The reward...** - Competitive Salary: £45,000-£50,000 pa DOE - Healthcare: Acces
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Customer Service Team Leader
7 days ago
Saint Ives, United Kingdom BoilerJuice Full timeBoilerJuice, the UK's leading ecommerce energy site, is in search of a Customer Services Team Leader ready to fuel our mission of delivering unparalleled customer service. Our platform is the lifeline for 1.5 million UK homes reliant on oil for heating and hot water, providing not just fuel, but the warmth and comfort of a reliable home environment. As we...
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E-mail Marketing Executive Marketing
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Saint Ives, United Kingdom BoilerJuice Full time**About us** BoilerJuice is an established and profitable UK platform business that connects customers whose homes are oil-heated with suppliers of oil. We keep our customers warm while saving them time and money and we provide a source of cost-effective, easy to process orders to the suppliers we work with. We’re backed by Livingbridge, a leading...
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Customer Services Advisor
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Supply Resolutions Executive
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Bar Staff
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