Supply Resolutions Executive

We are looking for a full time **Supply Operations Executive, **reporting to our Supply Operations Manager, you will be working with all the departmental teams within BoilerJuice.

Working closely with the Supply Account and Resolutions teams you will ensure the smooth running of day to day administration, pricing and supplier support.

**About us**

Welcome to BoilerJuice where heating your home is simple and hassle-free. Being off-grid isn’t always easy, which is why it’s our mission to provide our customers with a straightforward energy source, so they always have the peace of mind that they are prepared for tomorrow.

We provide a unique combination of convenience and value, thanks to our auction technology, customers can find the best price for their heating oil in seconds, while our Connected service can make heating homes stress-free and easy as we do the work for them, providing remote monitoring and automatic top ups.

We’re backed by Livingbridge, a leading Private-Equity fund who are investing to grow the business as we develop our range of services and

**About you.**

As someone who is a natural problem-solver and enjoys building relationships with suppliers, you thrive in a team atmosphere where you collaborate with your peers, use your negotiation skills to find solutions and strive to influence positive decision making. You are a people person, happy to get involved and love to share your ideas.

You are meticulous with information and have a proactive ‘can-do’ attitude. You like to make sure all queries, no matter how big or small, are dealt with in a timely and profession manner. You are passionate about our brand/company and be a problem solver who is confident making decisions and able to challenge in a positive way. You are looking to move into a role which offers the opportunity to demonstrate amazing relationship building skills with both customers and suppliers.

You are a fast learner, commercially switched on and clear on objectives. You are driven by results and use your time wisely to get stuff done.

**As part of your Supply Operations Executive Role you will**:

- Be friendly, energetic and a first-class communicator verbally or written
- Be inquisitive with a natural affinity to problem solve
- Proactively provide feedback and recommendations to improve our processes, systems, and customer experience
- Have an infectious ‘can do’ attitude and a strong ability to influence suppliers
- Be excited to get involved in the detail to effectively implement solutions
- Continuously look for proactive ways you can improve your knowledge, industry expertise and customer service skills
- Have meticulous attention to detail and be thorough in your approach to work
- Be able to investigate, ask questions and think outside of the box

**You will be responsible for**
- Resolving a variety of supplier queries and supplier related customer queries
- Investigating escalations from customer service regarding supplier challenges
- Working closely with the supply base and building positive relationships
- Be a key contact for suppliers to support and solve challenges to find positive solutions
- Keeping internal admin systems up to date
- Gatekeeping data integrity

**Your success will be measured by**
- increased NPS scores from the quarterly supplier survey
- Improved individual and team KPI’s
- Adherence to targeted SLA resolutions times
- Monthly reviews with your line manager
- Personal development milestones being met

***You’ll definitely have**
- A ‘can do’, confident, friendly, solutions driven approach
- 3+ years demonstrable experience in supplier or customer service
- A passion for service excellence
- A natural curiosity and a willingness to learn
- Highly numerical and proficient in Microsoft excel
- A dynamic and flexible approach to your workload with the ability to multitask and work under pressure
- Strong IT skills
- Excellent communication and presentation skills
- An open mind and a willingness to support a different, more agile way of working

**Nice to have**
- Contact Centre experience
- Supplier Relationship Experience
- Experience of working within a Platform business or similar
- Experience in the domestic energy industry

**The reward**
- Salary range: £23,000 per annum
- Bonus: Up to 10% of your salary
- Healthcare: Bupa Employee Assistance Programme and Private Medical Healthcare
- Pension: Company and personal contribution
- Holiday: 25 days per annum plus bank holidays
- Gym: Subsidised gym membership
- Perks at Work savings & discount website
- Free weekly Bootcamp classes
- Life Insurance 4 x salary
- Cycle to Work & Electric Car salary sacrifice schemes
- Free onsite parking with electric car charging
- Discounted personal legal advice

**Location**

BoilerJuice have a flexible hybrid working approach, as we appreciate the importance of a good work life balance. We would like you to attend the office in St Ives, Cambridgeshire a minimum of 1