Current jobs related to Help Desk Analyst - Heywood Distribution Park - Macfarlane Packaging
-
Help Desk Analyst
2 weeks ago
Heywood, United Kingdom Macfarlane Packaging Full time**Help Desk Analyst (IT 1st & 2nd line support)** **Location: Heywood Distribution Park** **Package: Basic Salary up to £25,000 (dependent on experience) +Bonus/Benefits** **Hours: 37.5 per week (Monday to Friday only)** **Sector: Packaging distribution** **The Company** We, the UK’s largest packaging distributor have an exciting opportunity for an...
-
Service Desk Analyst
6 days ago
Chineham Business Park, United Kingdom Charles Simon Associates Ltd Full time**Service Desk Analyst - (Service Desk, Server, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) - Contract - Basingstoke** Charles Simon Associates are currently looking for a Service Desk Analyst on a contract basis for a global business based in Basingstoke. **Location**:Basingstoke **Day Rate: £200 per day...
-
Service Desk Analyst
2 weeks ago
Chineham Business Park, United Kingdom Charles Simon Associates Ltd Full time**Service Desk Analyst - (Service Desk, Server, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) - Contract - Basingstoke** Charles Simon Associates are currently looking for a Service Desk Analyst on a 3 month contract basis for a global business based in Basingstoke. **Location**:Basingstoke **Day rate**:up to £200...
-
IT Service Desk Analyst
2 weeks ago
Severalls Industrial Park, United Kingdom Practice Plus Group Full timeAbout The Role Are you an IT Service Desk Analyst looking for a new challenge in a rewarding environment?We provide health care services nationwide, when compared to comparable NHS services in these areas, these centres provide a faster clinical assessment service thanattending a local hospital. We aim to continue reducing waiting times across all these...
-
Service Desk Analyst
2 weeks ago
Knowsley Industrial Park, United Kingdom Liberty Group Full timeLiberty has an exciting opportunity for a Service Desk Analyst to join our team, based in the North West region (Knowsley).You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salaryof £28,000 per annum Plus Benefits. The strength of our organisation lies in the quality of the people...
-
Service Desk Analyst
7 days ago
Chester Business Park, United Kingdom Watkin Jones Full timeDue to ongoing growth within the Watkin Jones Group, we are now looking a Service Desk Analyst to join the organisation. Working with a team of Service Desk Analysts and reporting directly to the Head of Group IT, you will be dealing with software and hardware enquiries, 1st Line & some 2nd line enquiries. As Service Desk Analyst you will log all calls on...
-
Service Desk Analyst
5 days ago
Park Gate, United Kingdom Aerial Direct Limited Full timeAre you passionate about technology and enjoy helping people solve problems?We’re looking for a motivated and customer-focused Service Desk Analyst to join our Service Delivery team in our newly refurbished Fareham offices.As part of our first-line support team, you’ll be the initial point of contact for customers needing IT and telecoms assistance,...
-
Service Desk Analyst
1 week ago
Crofton Park, United Kingdom Sysco Full timeJob Description Service Desk AnalystInterested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.- French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.Reporting to the Team Lead, Service Desk, this...
-
Park Gate, United Kingdom Aerial Direct Limited Full timeA leading UK telecoms provider is seeking a motivated Service Desk Analyst to join their customer support team in Park Gate. This role involves providing first-line support, troubleshooting IT and telecom issues, and collaborating with senior engineers. The ideal candidate will have a strong interest in technology, excellent communication skills, and a...
-
1st Line Support Analyst
2 weeks ago
Hinchingbrooke Business Park, United Kingdom Hancock and Parsons Full time1st Line Support Analyst Required for an exciting opportunity with a rapidly growing organisation to work on a busy Service Desk To be considered you should have excellent communication skills and most of the following -- Monitoring Tools (NOC) - Knowledge of Virtualisation Environments - Knowledge of Storage Platforms - Networking skills - Firewall...
Help Desk Analyst
2 weeks ago
**Help Desk Analyst (IT 1st & 2nd line support)**
**Location: Heywood Distribution Park**
**Package: Basic Salary up to £25,000 (dependent on experience) + Bonus & Flexible Benefits Package**
**Hours: 37.5 per week (Monday to Friday only)**
**Sector: Packaging distribution**
**The Company**
We, the UK’s largest packaging distributor have an exciting opportunity for an experienced Helpdesk Support Analyst to join our IT team based at our North West Regional Distribution Centre. We are a committed equal opportunities employer that champions ‘dignityin the workplace’. Our focus is to provide customers with fully integrated and innovative packaging solutions, augmented by outstanding customer service. Our central IT department prides itself on providing first class support to the wider business group.
**The Help Desk Analyst role**
- Providing 1st/2nd line technical support in line with the business-driven SLAs
- Triage of Support Calls
- Assignment and follow-up with 2nd Line Application Support Engineers, Development Leads, and 3rd parties where necessary
- Flagging common issues for problem investigation and resolution
- Linking of recurring Incidents to open Problems
- Daily/weekly monitoring checks on customer systems as per schedule
- Logging and organizing hardware maintenance incidents with 3rd party vendors
- Recurring activity / data requests from customers
- Creating and championing Knowledge for common issues
- Occasional site visits (UK wide) to provide ‘on the ground’ support
- Maintaining system and operational documentation
- Executing administration tasks
- Data and asset management (mobile phones, iPads, laptops)
- Hardware diagnosis
- Laptop and mobile phone configuration
- Support of company ERP system
- Maintaining and reviewing the call-log database - managing call-log status and escalating priority calls as required
- Utilizing agency and third-party resources
**Do you have the correct profile?**
We are also seeking someone to join us who will be happy to embrace this challenge & commit at this level for at least 18 months and actively master the role ‘inside out’. Whilst we do actively promote from within, opportunities for advancement would only beforthcoming after this period of acclimatization.
In addition, you will also ideally meet the following criteria
- You should have excellent customer service, strong problem-solving skills, an analytical mind, and an excellent IT technical background.
- Due to the nature of tasks involved, security and confidentiality are paramount; an ability to work in a discreet and confidential manner is essential.
- You should have experience of supporting Windows Server 2012, Windows 7, 8 & 10.
- Must have excellent skills in the Microsoft Stack (Microsoft 365, including Office Apps, Teams, SharePoint, Intune.)
- Knowledge of Citrix, Local Area Networks, Wide Area Networks and Wi-Fi would be an advantage but not essential.
- A desire to learn and embrace new technologies and a “can do” approach is essential.
*Please note, our role does require ‘occasional’ site visits during the year (we have locations UK wide), so you must be prepared to support and participate in these as required. To have your own driving license could therefore also be advantageous but is notessential to be considered as you will often be accompanies.
**Our Benefits**
We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits package can include:
- 25 days annual leave (rising to 27 days with service) plus all public/bank holidays
- Additional Holiday purchasing scheme (run annually)
- Contributory pension scheme
- Geographical salary weighting available at certain specific locations
- Free parking at the majority of our site locations
- Annual (company paid) volunteering day
- Range of company cars or cash allowance (including hybrid/electric) for qualifying job roles
- Employee assistance program to support & advise with well-being & any issues
- Extensive range of training/development & potential progression opportunities
- Employee discount scheme (discounts on several major retail/leisure brands)
- Simply Health/Dental Cover option or BUPA cover for qualifying roles
- Enhanced HR policies relating to various employee rights & entitlements
- Long service awards (5-40 years)
- Charitable giving options
- Financial support with eye-tests/purchasing glasses (DSE users only)
- O2 Mobile discount scheme (up to 25% off)
Macfarlane Group is also dedicated to maximizing every employee’s potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement.
**How to apply/next steps**
This is an urgent appointment whereby we will be working to identify and review the very best of applicants swiftly in the hope of selecting the succ
