Service Desk Analyst
1 week ago
Job Description Service Desk AnalystInterested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.- French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations.Youll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.*This is a bilingual position where we are looking for fluent speaking/writing of English and French* Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Syscos Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills xwwtmva Bilingual- English and French (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365d02fcfcb-6df4-40ee-95cf-3eb059ce3173
-
Service Desk Analyst
6 days ago
Chineham Business Park, United Kingdom Charles Simon Associates Ltd Full time**Service Desk Analyst - (Service Desk, Server, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) - Contract - Basingstoke** Charles Simon Associates are currently looking for a Service Desk Analyst on a contract basis for a global business based in Basingstoke. **Location**:Basingstoke **Day Rate: £200 per day...
-
Service Desk Analyst
2 weeks ago
Chineham Business Park, United Kingdom Charles Simon Associates Ltd Full time**Service Desk Analyst - (Service Desk, Server, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) - Contract - Basingstoke** Charles Simon Associates are currently looking for a Service Desk Analyst on a 3 month contract basis for a global business based in Basingstoke. **Location**:Basingstoke **Day rate**:up to £200...
-
Service Desk Analyst
2 weeks ago
Knowsley Industrial Park, United Kingdom Liberty Group Full timeLiberty has an exciting opportunity for a Service Desk Analyst to join our team, based in the North West region (Knowsley).You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salaryof £28,000 per annum Plus Benefits. The strength of our organisation lies in the quality of the people...
-
Service Desk Analyst
7 days ago
Chester Business Park, United Kingdom Watkin Jones Full timeDue to ongoing growth within the Watkin Jones Group, we are now looking a Service Desk Analyst to join the organisation. Working with a team of Service Desk Analysts and reporting directly to the Head of Group IT, you will be dealing with software and hardware enquiries, 1st Line & some 2nd line enquiries. As Service Desk Analyst you will log all calls on...
-
IT Service Desk Analyst
2 weeks ago
Severalls Industrial Park, United Kingdom Practice Plus Group Full timeAbout The Role Are you an IT Service Desk Analyst looking for a new challenge in a rewarding environment?We provide health care services nationwide, when compared to comparable NHS services in these areas, these centres provide a faster clinical assessment service thanattending a local hospital. We aim to continue reducing waiting times across all these...
-
Service Desk Team Lead
1 week ago
Crofton Park, United Kingdom Sysco Full timeJob Description Team Lead, Service Desk (Europe) HybridCheck you match the skill requirements for this role, as well as associated experience, then apply with your CV below.- Ashford, Kent.Sysco are recruiting for a Service Desk Team Lead to join the Service Desk function within the Information Technology team on a full-time, permanent basis.Reporting to the...
-
Service Desk Analyst
5 days ago
Park Gate, United Kingdom Aerial Direct Limited Full timeAre you passionate about technology and enjoy helping people solve problems?We’re looking for a motivated and customer-focused Service Desk Analyst to join our Service Delivery team in our newly refurbished Fareham offices.As part of our first-line support team, you’ll be the initial point of contact for customers needing IT and telecoms assistance,...
-
Park Gate, United Kingdom Aerial Direct Limited Full timeA leading UK telecoms provider is seeking a motivated Service Desk Analyst to join their customer support team in Park Gate. This role involves providing first-line support, troubleshooting IT and telecom issues, and collaborating with senior engineers. The ideal candidate will have a strong interest in technology, excellent communication skills, and a...
-
1st Line Support Analyst
2 weeks ago
Hinchingbrooke Business Park, United Kingdom Hancock and Parsons Full time1st Line Support Analyst Required for an exciting opportunity with a rapidly growing organisation to work on a busy Service Desk To be considered you should have excellent communication skills and most of the following -- Monitoring Tools (NOC) - Knowledge of Virtualisation Environments - Knowledge of Storage Platforms - Networking skills - Firewall...
-
Service Desk Quality Analyst
2 weeks ago
Enterprise House, Eureka Business Park, Ashford, United Kingdom Sysco International Full time £40,000 - £60,000 per yearCompany Description Reporting to the Team Lead, Service Desk Support, the Quality Analyst will be responsible for the delivery and ongoing improvement of the Quality Management programme within the Service Desk. The primary objective of this role is to ensure that service standards, performance metrics, and support processes align with Sysco's operational...
