Customer Service Representative

**Job Title: Customer Service Representative**
**Location: Watson Marlow - Cardrew Industrial Estate**
**Location Type: On-Site**

Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

**Job Summary**:
We are seeking a talented and motivated Customer Service Representative to join our dynamic team.

**Key Responsibilities**:
**Role Purpose**:
To process related transactions to ensure customer orders, communications and requirements are managed in an efficient way.
To liaise with operational areas of our business to aide in the processing and management of our customers and suppliers specific requirements.
To support the Team Leader/Client Services Managerin ensuring a first class customer service level is achieved at all times.

**Main duties and responsibilities**:
Ensure that collaborative, positive and productive relationships are maintained within the department and with internal and external customers.
Ensure that all documentation is completed as required and in a timely way. Complete allocated administration tasks accurately and on-time following agreed procedures and processes.
Complete customer and supplier systems with accurate and timely information.
Input accurate information into company ERP system [AX]
Activly report EHS issues and near misses.
Support and promote ‘5S’ activities within the office.
Define and produce Standard Operating Procedures (SOPs) that support business continuity.
Participate and contribute to SDT meetings

**Personal**:
Be an active and supportive member of the Customer Service Team.
Support new team members through initial training where requested.
Maintain high levels of accuracy and timeliness in your work.
**Skills/Experience**:
**Criteria**: _Essential (E) or Desirable/Working Towards_ (DW)

**Previous Experience**:
Previous experience of working in a Customer Service Team. (E)
Exposure to Lean manufacturing experience, ideally yellow Belt, or above. (DW)
Experience with Exporting regulations and documentation. (DW)
Previous use of Continuous Improvement Tools and Lean Processes (DW)

**Personal Attributes**:
Resilient and the ability to work in a high pressure work environment (E)
Excellent communications skills with the ability to communicate effectively across a diverse group of people.(E)
Highly motivated with a focus on solutions and continuous improvements. (E)

**Qualifications**:
GCSE level Maths and English [or equivalent] (E)
IT skills - excel and word programmes (E)
**At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including**:

- **A competitive salary
- Flexible working arrangements
- A generous holiday allowance
- Three days’ paid volunteering leave
- Comprehensive private healthcare
- An enhanced retirement plan
- Life assurance
- Additional support and benefits through our Everyone is Included Group Inclusion Plan

**Everyone is Included at Spirax Group**
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include
- Gender-neutral parental leave
- 15 days of extra paid caregiver leave
- Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
- Menopause-friendly workplace principles and more

**Company Overview**

Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones

Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We suppo