Customer Service Representative

**Job Title**:Cornwall Gold Customer Service Specialist

**About Us**

Cornwall Gold is a part of FS Group, a multi-award-winning, family business where, for more than 35 years, we’ve helped locals and visitors celebrate special moments with jewellery and beautiful food. We’ve grown to create four brands, Jersey Pearl, Isle of Wight Pearl, Cornwall Gold and Tenerife Perla. We’re looking for someone to join our team working with customers to help us deliver the best service that they’ve ever received whilst maximising sales.

The role is a part of our jewellery sales team in the flagship Cornwall Gold showroom. Working with a mix of experienced and new team members you’ll be responsible for making our customers feel welcome whilst helping them find their perfect piece of jewellery to treasure.

With an established induction and training programme we do all we can to encourage new starters to learn from our wonderful team. New team members will have the opportunity to take on all sorts of additional responsibilities in a variety of areas such as Visual Merchandising, Pearl Stringing or Stock Management - this is a customer service role like no other.

Here’s more information about the day to day responsibilities, the kind of person we’re looking for and some quotes on what it’s like to be a part of Cornwall Gold.

**Responsibilities**
- First and foremost, you will be working with our customers to ensure that they love their time at Cornwall Gold and go home with jewellery that they will cherish forever.
- Delivering the world’s best customer service whilst maximising sales.
- Maintain and explain excellent product knowledge.
- Participate in all training opportunities provided and contribute positively to team sessions.
- Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
- Keeping our displays looking their best - making sure they’re clearly and beautifully merchandised and nice and clean at all times.
- Accurate and efficient use of our till.
- Keeping stock well organised.

**About you**
- You will love working with people and thrive on delivering brilliant customer service.
- Whether you’re well experienced in jewellery sales, you’re new to retail or this is your first role in a while - all you need is the passion to delight people and learn. We’re confident that our training and culture will help turn this drive into great customer service and sales results.

**What it’s like in our team**

Cornwall Gold is a part of the FS Group,a family run business that creates the perfect brands for people to treast themselves on holiday in Isle of Wight, Cornwall and Spain. FS Group’s family values are reflected in everything we do - from our jewellery quality, to the way we work with our customers and the people in our team. We work hard for each other in a supportive culture to ensure that we do a great job and have a lot of fun along the way.

Plus, there are great perks such as generous discounts on jewellery and the Cornish Pantry as well as Parent-Cloudto support working mums and dads.

Here are some quotes from our team.
- ‘FS Group is just a very happy place to be’
- ‘The place is lovely, and the staff are all happy in their work’
- ‘I love my job in the cafe, and I have learnt that customers come back to see me’
- ‘I have seen the company grow over 26 years for the better - we have moved on considerably, it’s been an absolute joy and a privilege to work here, it’s nice to work on the shop-floor and for the family’

**Job Types**: Part-time, Permanent

**Salary**: From £10.42 per hour

Expected hours: 12 per week

**Benefits**:

- Additional leave
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Health & wellbeing programme
- Referral programme
- Sick pay
- Store discount

Schedule:

- Day shift
- Flexitime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Ability to commute/relocate:

- Redruth, TR16 4HN: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person