Customer Service Administrator

Company Outline:
**Job Role: Hybrid **Customer Service Administrator**

**Location: Hybrid / Plymouth 2 days per week**

**Salary: £20,971 - £21,971**

**Why do we want you?**

You are an experienced **Administrator** with excellent **customer Service** skills.

**We are Wilmington plc**

Wilmington plc is a portfolio made up of a specialist brands providing custom solutions to customers across the globe from over 10 different offices. We provide a wide range of products including specialist information and data, and high quality training and education, to help professionals manage Governance, Risk & Compliance (GRC) and Regulatory Compliance challenges. Find out more about our core purpose and how we help our customers do the right business in the right way.

Our two divisions, Information & Data and Training & Education, are underpinned by the work of experts in their field, including data and technology specialists and highly skilled practitioners who deliver our training and education solutions.

Our ambition is to have the best people work with us at Wilmington, delivering their best work because we care about them, include them and empower them. We will support you, develop you and recognise you.

**Mercia**
**Group **is one of the leading providers of training and support services to the UK accountancy profession, working with over 8000 firms nationwide and they are part of the Wilmington T&E division.

Main Purpose of Role:
The Client Services Team is the first point of contact for Mercia’s members and new customers. The team focuses on bookings and queries, from both external customers and internal teams.

**Responsibilities**:

- Assisting with the processing of invoices
- Working with clients to resolve complaints, incidents and enquiries
- Accurately process bookings, memberships and requests
- Retain knowledge of Mercia’s wide variety of courses and products

Skills and Experience Required:
**We always support colleagues to develop their skills but to be successful in this job you really do need to already be able to tick most of these boxes...**

You will also need;
- IT skills (some familiarity with Salesforce is desirable)
- Administrative skills
- Ability to multitask and problem solve
- Organisation skills and the ability to work independently
- A team player, with the ability to keep up in a fast-paced environment
- Experience in the same or similar role

**Wherever you are in your career and whatever your expertise, we look for people who**:

- are passionate about providing high quality solutions to our customers
- love varied work that plays to their strengths while helping them develop
- want to work together to learn, grow and achieve common goals
- are excited to be part of a diverse and unique global community
- who want to be recognised for the unique talents, experiences and insights they bring to Wilmington.

Before you go....:
**Why join us?**

We are a dynamic business, providing a huge number of products to a wide range of customers. We understand the power of diversity, and we celebrate the innovation and creativity that can be achieved through our own unique experiences, knowledge, and perspectives. We love to build teams that showcase our individuality and creativity, building our positive culture across our organisation.

Our work provides variety, development and the opportunity to be part of a community of over 700 colleagues in 8 countries worldwide. Our environment is encouraging, supportive, and committed to individual, business and team growth; one where people love to join and make an impact. We embrace new ideas and fresh thinking, we overcome challenges together, and we rely on each other to bring innovation to life. At Wilmington, we work hard to help each other grow and succeed.

**What do we offer?**

Joining Wilmington means you’ll be part of a dedicated team, committed to providing high quality services and support to our customers. Our people are empowered to learn and develop themselves, and being part of our team, we provide the opportunities for you to grow.

We offer a great core benefits package which includes performance related bonus, pension and life assurance. We also offer a flexible benefits package so you can tailor your benefits to suit you ie additional holiday purchase, healthcare, subsidised gym memberships, cycle to work schemes and discount vouchers.

We have a hybrid working framework that balances flexible working with providing the space for collaboration and learning from each other.

We care about the physical and mental health of all our colleagues. We provide an extensive range of wellbeing resources so that everyone feels supported, and has the best opportunity to do their best work.

**The Legal Bit**

The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibili