Service Administrator

4 days ago


Plymouth, United Kingdom Colebrook Car Service Centre Full time

**About us**:
**Colebrook Car Service Centre & Transporters are a family run business specialising in Transporters however we carry out work on all types of vehicles.**

**The role**:
We are currently looking for a Service Administrator to help run the day to day front of house operations of the business.

**Role: Service Administrator**

**Location: Valley Road, Plympton**

**Permanent Role - 45 hours per week (Monday-Friday)**

**Holiday: 28 days holiday including bank holidays**

To provide an excellent service supporting the office staff and to provide a top-quality service to our customers with various duties including:

- Communicating with the workshop technicians and customers to ascertain the level of work required and gain authorisation.
- Booking customers vehicles in for a variety of work including servicing, MOT’s, maintenance, and conversion jobs.
- Answer calls professionally and efficiently, following the booking system and processes used, and forwarding calls to relevant internal departments.
- Being a proactive member of the team acting on customer feedback and suggesting new ways to improve our customer experience.
- Providing administrative support internally to our office team.
- General admin and office duties
- Working as part of a team to ensure that the company achieves the required standards and targets
- Working closely with all departments ensuring customer satisfaction is met

**Knowledge & Skills;**
- Full driving licence
- The ideal applicant will be highly organised, able to work on their own initiative, conscientious, personable, able to plan and prioritise their work and possess excellent communication and interpersonal skills.
- Previous Experience in the Motor Trade is preferred.
- Be a confident communicator
- Be friendly and professional as a first point of contact
- Have excellent general computer and key board skills
- Have a strong work ethic and value base
- Be experienced in working in a busy office environment

**Salary & Benefits**
- Company pension
- Employee discount
- Company uniform
- Opportunities to attend trade shows
- On and off-site training opportunities
- Company social events
- Christmas shutdown

Pay: £21,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday

**Experience**:

- motor trade: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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