Customer Service Experience Specialist
6 days ago
Customer Service Experience Specialist & Administrator SWAZ is a world-leading producer of high-quality custom-made sportswear using performance-based materials. Based in the United Kingdom, we've been a sportswear provider for 10+ years, trusted by clubs globally for reliability, standout design, and exceptional service. Position Summary The Customer Service Experience Specialist & Administrator ensures customer satisfaction by serving as the primary point of contact for inquiries and concerns. This role supports the company’s commitment to delivering a seamless and positive customer experience, helping to build strong relationships that contribute to SWAZ’s growth and reputation. The person in this role will be responsible for answering phone calls, responding to customer emails, liaising with team members to resolve customer issues, and managing administrative tasks within the office, such as incoming and outgoing post. Responsibilities Customer Support: Answer incoming phone calls promptly and professionally. Respond to customer inquiries and complaints via email in a timely and courteous manner. Resolve customer issues efficiently and effectively, liaising with the team when needed. Provide accurate and helpful information to customers. Maintain detailed records of customer interactions, complaints, and resolutions to ensure continuous improvement and accountability. Work closely with other team members to ensure seamless customer service delivery. Liaise with internal departments to address customer concerns and resolve issues. Administrative Tasks: Manage administrative tasks across all teams within the organisation, depending on the needs and requests of each department. Assist with office organisation and general administrative duties to keep operations running smoothly. Support internal teams with ad-hoc administrative projects, which may include data entry, updating internal systems, preparing documents, or coordinating simple tasks that help workflow. Provide flexible administrative support as the business evolves, taking on new tasks when required and adapting to changing priorities. Contribute to maintaining an organised and efficient office environment through proactive problem-solving and task management. Management of incoming and outgoing post. Customer Relationship Management: Build and maintain positive relationships with customers. Identify opportunities to enhance customer satisfaction and loyalty by analysing customer feedback and collaborating with relevant departments to implement changes. Send out weekly emails asking customers to leave us a positive review. Qualifications: Excellent verbal and written communication skills. Strong customer service orientation and problem-solving skills. Ability to multitask and prioritise effectively. Proficiency in using computer systems and software (e.g., Microsoft Outlook and Office). Previous experience in customer service or a related field is preferred. Opportunities for professional growth and development. Supportive and collaborative work environment. To Apply Please submit your resume and cover letter to andy@swaz.co.uk by 14th December 2025. Seniority level Entry level Employment type Full-time Industries Retail #J-18808-Ljbffr
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Customer Experience
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Plymouth, United Kingdom SWAZ Full timeA leading sportswear manufacturer based in the United Kingdom is seeking a Customer Service Experience Specialist & Administrator. This full-time entry-level position focuses on ensuring customer satisfaction by managing inquiries and administrative tasks. Ideal candidates will possess excellent communication skills, a customer-oriented mindset, and...
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