Customer Information Governance Specialist

Customer Information Governance Specialist

Location:
Plymouth (Building 2, Derriford Business Park)

Contract Type:
Full time, Permanent (37 hours per week)

Salary:
Starting from £30,000 p.a. (DOE) plus performance bonus

At Delt Shared Services, we help our customers do amazing things - and strong information governance sits at the heart of that. We're looking for a Customer Information Governance Specialist to provide expert, independent guidance and support to our customers, ensuring they meet their obligations under data protection legislation and wider information governance standards.

This is a role for someone who enjoys autonomy, variety and building trusted relationships. You'll be the go-to specialist for your allocated customers, helping them navigate complex IG requirements with confidence and clarity.

What you'll do

• Give customers clear, independent guidance on UK GDPR, the Data Protection Act, Caldicott principles and wider IG standards.
• Lead the development and monitoring of customer compliance, translating legislative changes into practical actions.
• Work autonomously; planning your workload, responding to customer needs and building strong, trusted relationships.
• Provide specialist support on DPIAs, SARs, breach reviews and complex multi-party investigations.
• Advise on incident assessment and reporting through the DSP Toolkit, including escalation to NHS England or the ICO where required.
• Act as the customer's point of contact for the ICO to ensure responses are timely, accurate and compliant.
• Collaborate with DPOs and other service areas, supporting training, toolkit submissions, project work and post-incident improvements.
• Help customers maintain robust Records of Processing Activities (Data Mapping).
• Create engaging awareness materials - newsletters, posters, lunch-and-learns - that bring Information Governance to life.
• Keep customers informed by monitoring updates from NHS England, the ICO and other relevant bodies.
• Provide cover for colleagues and deliver additional duties as needed to support the team.

What you'll bring

• CIPP/E (or working towards it), or equivalent knowledge and experience.
• Expert understanding of UK GDPR, the Data Protection Act and related health sector legislation.
• Experience or strong insight into NHS environments, ideally General Practice.
• The confidence to work independently, organise your workload and take ownership of customer relationships.
• Strong analytical and problem-solving skills – the ability to get to the heart of issues quickly.
• Excellent communication skills, whether presenting, advising or guiding customers through complex decisions.
• Exceptional customer service and the ability to build trust at all levels.
• Full UK driving licence and willingness to travel across Devon to various customer sites.

Why Delt?

Delt is a commercial company owned by the public sector and run for the benefit of the public. Everything we do supports better health, better care and better value for the communities we serve. If you want to do work that matters, in an environment that's ambitious, inclusive, and genuinely different, this could be your next step.

You'll be part of a purpose-driven team that values trust, flexibility and innovation. We're proud to be one of the UK's most loved workplaces, supporting thousands of professionals who rely on our services every day.

Benefits include:

• Generous holiday allowance of 25 days plus bank holidays
• Up to 12 flex leave days a year
• Matched contribution pension scheme up to 10% of salary
• Life assurance scheme
• Opportunities to buy and sell leave
• Employee shopping savings portal
• Opportunities for training to be funded by Delt
• EV salary sacrifice
• Performance Related Pay
• Employee assistance programme supporting mental and physical wellbeing

Deadline for applications:
Applications will be considered on a rolling basis, so please apply early to avoid disappointment.