French Speaking Customer Service Co-ordinator

2 weeks ago


Cannock, United Kingdom ACS Performance Full time

Reference: CHacs645

Location: Cannock

**Salary**: £28,000 - £30,000 per annum
- Handle all orders through the French order portal, and liaise with their hauliers and complete all associated documentation
- Provide order entry support to all export markets and the creation of order acknowledgements, proformas, picking lists, delivery notes and relevant export paperwork
- Complete invoicing, credit notes, requisitions and month end procedures
- Handle queries and complaints effectively, efficiently, and confidentially following company policies and procedures to reach a mutually satisfactory outcome, escalating where necessary
- Record all customer queries on Sage CRM system
- Have an in-depth knowledge of company products and procedures to provide effective and efficient all-round business support to the franchisee network
- Manage departmental product, technical and specialist knowledge management systems, ensuring the capability to provide accurate and real time information to all customers
- Set up special order requests, raw materials and concept requests and communicate the decision where appropriate
- Sustain the information on the franchisees local website pages using Magento and Word Press to manage the content on the French website
- Manage company communication to franchisees via a weekly e-newsletter and engage with customers on a monthly basis via e-newsletter
- Provide assistance to the translation and internal support function

To be successful in this role of **French Speaking Customer Services Coordinator **we would love to speak to anyone who has experience of:

- Native level French language skills
- Fluent English language skills
- Minimum of 3 years' experience in a B2B customer service environment
- Experience in a French and English-speaking role
- Experience of administration, including data processing
- Customer service / complaint handling experience
- Knowledge / experience of using social media channels
- Translation experience
- IT literate - MS Word, Excel, Outlook - experience with Sage and Word Press would be a bonus



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