Customer Service Coordinator

6 days ago

Cannock, United Kingdom TES-AMM Full time

**JOB TITLE: Customer Service Coordinator**

**REPORTS TO: Senior Customer Account Coordinator**

**LIAISON WITH: Account Managers, HR, Operations**

**DEPARTMENT: Client Services**

**LOCATION: Cannock WS11**

**Job Brief**

The Customer Service Coordinator primary functions are to provide effective and efficient logistic and first-line support for their designated customer accounts.

**Key Responsibilities**
- Provide first-line customer support to nominated customer accounts, and secondary support/cover for other customer accounts as required.
- Calculate amounts to be billed to customers and prepare monthly invoices.
- Maintain the integrity of the client/customer account requirements.
- Develop and maintain relationships with third-party contractors ensuring that the best support is provided at all times, both commercially and customer facing.
- Liaise with the management team on a regular basis and as required.
- Maintain transport records and files in line with UK Operators Licence requirements.
- Update and maintain in-house systems of support for sales and transport requirements.
- Organise collections/deliveries as required within a timely manner and prepare details of scheduled deliveries, ensuring all relevant departments are made aware.
- Follow throughput of deliveries in a timely manner.
- Input, update and maintain accurate records using Oracle Dealing System.
- Coordinate special customer/client requirements with internal departments (test requirements, removal/capture of information, reports).
- Coordinate reporting to customers/clients to meet set deadlines.
- Coordinate release of goods for sale.
- Issue invoices and transport confirmations as required for all nominated and other customer accounts as and when required.
- Update and maintain the internal transport system.
- Maintain filing system.
- Ensure client and customer queries are dealt with in a timely manner.
- Maintain personal awareness of the company’s quality policies and procedures, ensuring compliance.
- Promote team approach both within the account management team and between other departments.
- Provide input to various projects as required.
- Any other duties that the company may reasonably ask you to perform which are within your expertise and skillsets.

**Requirements**:

- Excellent Excel skills
- Customer focused, able to work under pressure, react fast and meet tight deadlines.
- Highly organised with strong attention to detail
- Excellent verbal and written communication skills
- Strong relationship building and influencing skills, able to quickly gain trust and respect from internal and external customers.
- Good geographical knowledge of UK.
- Able to work effectively as part of a team.
- Must have more than 2 years experience in a similar Account Co-ordinator role.

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
**Experience**:

- Client Services Occupations: 1 year (preferred)

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