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Do you have a flair for developing rapport and take great pride in building long standing relationships? Is excellent customer service second nature to you? Then you'll be interested in this exciting opportunity to join our friendly Customer Service Team. This exciting position would be ideal for anyone wanting to join a market leading company with enormous growth plans, where you will be working in a fast-paced environment and your great communication and customer service skills will make a real difference to our network of franchisees, national account customers and consumers. **What our team says about us**: **_ "I have been with the Autosmart Customer Service Team for over ten years and really enjoy the close relationships I have developed with our franchisees. Every call is different which makes every day a new experience. The team I work with are really friendly and all of us have the needs of our franchisees and our customers at the heart of everything that we do." _** - Debbie Perrins _ **About the role**: As an experienced Customer Service Coordinator, you will be the first point of contact for our franchisees and customers. Using your outstanding communication, organisation and administration skills, you will build strong relationships with our franchisees and customers, respond to technical questions about our range of products and resolve a wide variety of queries, first time. You'll also be involved in customer related projects, where your skills and knowledge will help to drive improvements in all areas of the company. **About you**: - Have a minimum of 5 years of experience in a fast-paced customer service environment - A proven record of delivering exemplary service to a wide variety of customers - Passion for building long standing customer relationships and trust - Flair for problem solving and driving customer focused improvements - Excellent communication skills with the ability to adapt to all different types of internal and external customers and their needs **What we can offer you**: - Varied and interesting role with a financially stable market leader - Great working environment; friendly, welcoming and supportive - Permanent contract of employment - Salary £20,000 to £24,000 depending on experience - Based at our office in Norton Canes - Companywide training programme to develop key skills - 25 days holiday plus bank holidays - Non-contributory private health care and critical illness cover - Generous contributory pension scheme - Life insurance at three times salary - Employee assistance programme - Staff purchase scheme take home products for free
