Customer Service Advisor

2 days ago


Cannock, United Kingdom Wolverhampton Commercial Full time

**Customer Service Advisor**
**Permanent**
**Cannock**
**£21,000 - £24,000**
**9am - 5:30pm Monday to Friday**
Do you have experience in a customer service role and seeking a new challenge? Your next opportunity is here.
We are recruiting for customer service advisors on a permanent basis in the Cannock area to join our well-established client with the opportunity to grow and progress within the company.
This role would also be an opportunity for recent graduates that have a great telephone manner, and able to speak with customers to find resolutions.
The successful individual must be able to speak with customers in a professional and friendly manner and have good administration skills.
**Duties of the role**:

- Inputting customer details into the system and monitor all progress
- Deal with customer requests in a timely and professional manner
- Direct customer communication
- Quoting and reporting
- Shipment tracking
- Updating customers with delivery dates and times
- Informing customers if any delays arise
- General administration: filing, inputting notes into the system

**Person specification**:

- Must have a confident telephone manner and able to deal with enquiries from customers
- Self-driven and motivated
- Preferably at least 12 months experience in a customer service role
- Proficient in Microsoft Office - Excel, Word, Outlook
- Good attention to detail
- Proficient in Maths and English



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