Recruiting Operations Specialist

6 days ago

London, United Kingdom Salesforce Full time

**Job Category**:Employee Success Group

**Job Details**:**Department Description**:Recruiting Operations is a part of our People Services, Employee Success (HR) team at Salesforce. We are made up of a number of teams who collaborate to build out Salesforce’s dynamic recruiting program.

**About the role**:You will play a critical role in our Recruiting Operations team. This role will be part of a team of highly skilled specialists who keep the recruiting organization running smoothly on the backend.

**Responsibilities**:

- Maintain confidentiality at all times
- Communicate clearly and professionally with internal employees about personal data and detailed processes, ensuring a smooth process and excellent experience for all
- Formulate remediation plan and next steps of action as and when necessary
- Recognize opportunities for efficiencies in processes, and come forward with recommendations and plans to put changes in place
- Partner closely with Business Technology (BT) and HR Technology teams. Participate in system testing for enhancement release processes
- Build out simple and clear process maps and step by step guidelines
- Meet all internal team service level agreements (SLAs)
- Manage all daily, weekly, monthly, quarterly, and off-cycle audits to ensure compliance
- Understand recruiting compliance and various compliance-related activities - audits, narrative refreshes, walkthroughs, and familiarity with key recruiting controls
- Support and partner with a global team. We have Ops team members and Recruiting clients in all regions (AMER, LATAM, EMEA, JAPAC) - flexibility and adaptability to time zones and locations is a must

Minimum Qualifications:

- 2-4 years of experience in an Operational or Recruiting role
- Proficiency in Google Apps, Excel, and Workday

Preferred Qualifications:

- Ability to navigate a highly matrixed and complex working environment
- Fluent in English
- Ability to build relationships across teams
- Ability to listen to and understand business requirements
- Ability to create actionable plans and drive towards resolutions
- Business Analyst outlook - question current processes and approach issues with a solution-oriented mindset
- Strong customer service skills and ability to lead by example to deliver excellent customer experience to our internal clients
- Ability to prioritize and effectively manage deadlines
- High level of interpersonal skills with the ability to work with multiple groups, including remote teams, and build strong personal networks across a complex, fast-moving organization
- Familiarity with Excel, Google Docs, Google Slides, Lucid chart, and Smartsheets
- A preference for and ability to thrive in dynamic, fast-paced, and high-growth environments
- ATS familiarity and experience a plus
- Case management skills and experience

**Accommodations

**Posting Statement**:At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce welcomes all.

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