Receptionist/administrative Assistant and Pa to The Vice President of Operations

**Who are we?**

Formed in 2017, Specialist Networks Operations Ltd. (“SNO”) is a trusted authority in the monitoring and management of large-scale fiber optic networks.

Created to support the massive growth in Open Access infrastructures globally, SNO provides a comprehensive range of services that allows fiber network providers and network operators to run, optimize, and manage their large-scale networks on a 24/7/365 basis.

Based in the UK and the US, our portfolio of services continues to develop as we bring new solutions to market.

**What’s it like to work for us?**

SNO is committed to creating a smarter tomorrow for our customers. To do this, we need talented people who share a passion for building customer relationships and solving customer problems. We operate with honesty, integrity, and respect, and value collaboration, innovative thinking, and customer focus in everything that we do.

If you enjoy working in a dynamic and diverse environment, then we could be an excellent fit for each other.

SNO is headquartered in Oswestry, Shropshire. However, as part of ongoing business growth, we are opening a new office location on Grays Inn Road, London. We are seeking to employ a **Receptionist/Administrative Assistant and PA to the Vice President of Operations** for this new office location.
- **Location**: Grays Inn Road, London
- **Salary**: Up to £38,000 per annum
- **Contract Type**: Permanent, Full Time
- **Working Style**: Office based
- **Working Pattern**: 9x5, Monday to Friday

**Key Responsibilities**:
**Reception and Administrative Duties**:

- General administrative duties in support of the CEO and Shareholders
- Front of office reception duties
- Meet and greet customers at the SNO London office
- Ensure that visitors adhere to the safety and security protocols in place at the office location
- Managing customer appointments and appointment scheduling
- Provide support for customer meetings and associated logistics, such as catering arrangements and taxi bookings
- Generate PowerPoint presentations
- Administrative support for the SNO apprenticeship programme
- Administrative support of SNO marketing events

**PA Duties to the Vice President of Operations**:

- Provide day-to-day administrative and personal assistance to the Vice President of Operations
- Manage schedules, coordinate meetings, and arrange travel logistics
- Prepare reports, presentations, and documents as required
- Act as a point of contact between internal and external stakeholders
- Handle confidential matters with discretion and professionalism

**Office Management Responsibilities**:

- Ensure smooth operation of the London office, including facilities management
- Maintain office supplies, equipment, and liaise with vendors
- Coordinate maintenance and service providers as needed
- Implement and oversee office procedures and processes to enhance efficiency

**Tenant Management for Adjoining Flats**:

- Act as the first point of contact for tenants regarding maintenance issues, queries, and general communication
- Coordinate property maintenance and liaise with landlords and service providers
- Manage tenant contracts, renewals, and ensure compliance with rental agreements
- Maintain tenant records and oversee rental payments where applicable

**Qualifications**

**What do we need from you?**
- You possess at least 2 years of customer service, front office, or PA experience
- You have demonstrable organisational and time management skills
- You have a passion for consistently delivering outstanding customer service
- You have excellent written and verbal communication skills
- You can manage competing requirements and have the ability to work to deadlines
- You have a keen attention to detail with the ability to learn quickly and work independently
- You are computer/IT literate with a demonstratable skill set in Word, PowerPoint, and Excel
- Previous experience in office management or property/tenant management is an advantage

**Additional Information**

**Did we mention the perks?**

We show our appreciation by providing various benefits and rewards to our employees that help make SNO a great place to work and provide a great work-life balance.

Some of the key benefits we offer include:

- **Holiday** - Starting at 22 days, with a maximum of 25 days
- 1 additional day of annual leave to celebrate your birthday
- Eligible to join our **Private Healthcare Plan**:

- **Health & Wellbeing offering** - Including discounted membership for health plans + Eye Care Scheme, Employee Assistance Programme
- Eligible to join our **Company Pension Scheme**:

- 1 additional day’s leave for “giving back” to your community

If you think you’re a great fit for this role, we’d love to hear from you

**Job Types**: Full-time, Permanent

Pay: Up to £38,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person