Operations Support Administrator

**Salary**: £20,900-£24,800

Location: Cambridge/Hybrid

Contract: Full time, permanent

**We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.**

We have an exciting opportunity for a customer focused and flexible individual with excellent communication and administrative skills to join our friendly Operations Support Team on a full time, permanent basis.

You will be responsible for contributing to the overall success of each examination cycle, supporting five Operations teams in critical tasks during busy periods. You will be learning and delivering end to end processes in each team, and helping to identify and monitor process improvement initiatives.

**About the role**

You will move between the below teams on a rotating, hybrid basis, spending between a week and four months with them at one time:

- Exam Processing - tasks include helping with the administration of coursework; carrying out quality checks; liaising with schools about the return of marks; and data input.
- AS & Marking - tasks include working on the examiner helpdesk; managing communication about scripts; liaising with schools about the return of their scripts; organising examiner panels and meetings; and carrying out quality checks.
- Results - tasks include processing result enquiries; processing certificate requests
- Despatches - tasks include supporting confidential and non-confidential despatch processes
- Test Production - tasks include proof reading question papers; arranging the production of modified papers; typesetting; inputting product reference data.

In each task you are assigned to you will communicate regularly with both our internal and external customers. You will manage your time to ensure daily tasks are completed by agreed deadlines.

As an Operations Support Task Administrator, you will follow procedures to ensure accuracy of your work and work with colleagues to improve quality controls. You will identify and act upon opportunities to improve quality and efficiency.

The majority of tasks are based in our new head office in Cambridge, but some are based at our distribution warehouse in Whittlesford. We provide transport between Cambridge to Whittlesford. You may be required to work in our office multiples times a week on occasions.

**About you**

To be a successful Operations Support Administrator, you will enjoy working in a customer focused approach and have excellent written and verbal communication skills.

You will be comfortable working under pressure and to tight deadlines while embracing changes in working practice and hours.

Other skills and experience you will have are:

- The ability to learn new skills and processes quickily
- A proficient user of Microsoft Office (Word, Excel, Outlook)
- Enjoy working within a team

**Rewards and benefits**

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

- Group personal pension scheme
- Discretionary annual bonus
- Life assurance up to 4 x annual salary
- Private medical and Permanent Health Insurance
- Green travel schemes
- 28 days annual leave plus bank holidays

We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.

As a part of the interview process, you may be asked to carry out a short pre-interview task.

**Why join us**
- Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration._
- Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet._

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