Onsite Support Specialist/ Office Coordinator

**We are MYOB**
- Kia ora
- MYOB is the #originalstartup. Our roots are in finance and accounting software, but today we’re so much more We’re building a business management platform to help more businesses in Australia & Aotearoa Start, Survive & Succeed. Our team is continually transforming, inventing and disrupting conventions. We don’t want you to simply ‘fit’ into our already established culture, we want you to add to it, and make it even better This is MYOB.

**The opportunity & our Team**:

- We are looking for someone who is passionate about crafting amazing customer experiences, on-site in our Christchurch office. You will have the opportunity to work across multiple areas, from basic desktop troubleshooting, event facilitation, and vendor management to supporting remote teams by assisting with the day-to-day operations of our Christchurch office. You only need to be an expert in one skill - customer experience

As part of the wider Employee Experience (EE) function, you will be collaborating with other teams to deliver these outstanding experiences to our employees. You'll also have the opportunity to build relationships with all of our business divisions and functions, find opportunities for improvement, validate how our platforms perform, and ensure we are delivering phenomenal experiences for the organisation.

**About the role - While this is a diverse role, you will primarily focus on the following activities**:

- Deliver a workplace experience that inspires, engages, and ensures the safety and wellbeing of our people.
- Assist staff and visitors with inquiries and issues related to the office environment, including meeting room and office event setups.
- Provide an exceptional onboarding and off boarding experience.
- Maintain stock levels of consumables, stationery and IT assets.
- Provide limited technical support, ensuring devices (laptops, meeting rooms, access systems) are functional.
- Work with remote teams to assist in configuration and troubleshooting of local issues.

**What you will bring to the role**:

- Experience working in support, customer service, or helpdesk position
- Amazing customer service and team collaboration skills.
- Always curious with a genuine passion for technology and innovation
- A keen problem solver who loves to share their knowledge
- Previous experience providing technical support in a corporate environment would be advantageous
- Skills in community building and a desire to champion social engagement across the wider Sydney team

**Our Culture & Benefits**
- Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
- Do your best work in a flexible work environment, right down to financial assistance to set up your home office it’s called Flexperience, and it’s designed by you and your team
- Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
- Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
- A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more
- Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
- Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
- MYOB are an equal opportunity employer and champion diversity. We are proud to be a Circle Back Initiative Employer and we commit to respond to every applicant. We’d love to hear from you on regarding this role, or if it’s not the right time, join our talent community so that we can reach out regarding future roles.

Ngā mihi

LI-Hybrid