Customer Support

2 days ago

Christchurch, United Kingdom Penton Motor Group Full time

**Customer Support & Booking Specialist**

Are you someone who enjoys building real connections, putting people at ease, and making sure things run smoothly behind the scenes? If you have great communication skills, empathy, and a naturally positive attitude, we’d love to hear from you.

At **Penton Motor Group**, we’re a family-run business that genuinely cares about our customers. Whether they’re in for a routine service or a follow-up after their MOT, we want every customer to feel confident, supported, and valued — and that starts with you.

This role would suit someone with life experience, warmth, and excellent attention to detail. You don’t need to know about cars — just how to make someone feel looked after.

**What you'll be doing**:

- Reaching out to customers by phone to remind them about upcoming services, MOTs, or recommended repairs
- Checking in after their visits to ensure everything went well and they’re happy with the service
- Managing bookings and helping coordinate our service schedules across different locations
- Responding to online customer enquiries and messages
- Providing friendly advice about service intervals and routine maintenance (full training provided)
- Suggesting helpful extras like service plans when appropriate
- Keeping our systems updated and records accurate

**What we’re looking for**:

- A natural communicator who enjoys helping people and making connections
- Someone with patience, understanding, and a genuine customer-first attitude
- Organised and reliable — you enjoy keeping things running smoothly
- Happy to pick up the phone and have a friendly chat with customers
- Comfortable using multiple systems and open to learning new tools
- A positive, down-to-earth team player

**What you’ll get in return**:

- A supportive, welcoming team that feels more like family
- A **free week’s holiday in Cornwall** every year (after qualifying period)
- 22 days holiday plus bank holidays, plus **your birthday off** (pro rata)
- Competitive pay and a stable, long-term opportunity
- Company pension, cycle to work scheme, and staff discounts
- Branded workwear and full in-house training provided

If you’ve worked in customer service, hospitality, healthcare — or just have a natural flair for making people feel looked after — this could be a great fit.

**To apply**, please send us your CV and a short note about yourself. We can’t wait to hear from you.

**Job Types**: Part-time, Permanent

**Benefits**:

- Company pension
- Employee discount

Work Location: In person

Reference ID: NewCC

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