Client Support Specialist

10 hours ago

Christchurch, United Kingdom I-Fulfilment Full time

**Full Time Client Support Specialist**

I-Fulfilment is a leading eCommerce fulfilment solutions business. Our headquarters are located in Christchurch, Dorset and we have recently opened brand new state of the art office space in Aviation Park West, Bournemouth Airport. We have operations in the USA and Europe.

We now have an exciting opportunity for a diverse and dynamic Client Support Specialist to provide a frontline telephone, online and administration support to our portfolio of clients, on a part time basis.

This is an exciting time for the business as it continues to grow at pace and will be a rewarding and varied role for the successful applicant.

**Role responsibilities**:

- Managing courier queries such as late delivery, missing parcels and collections
- Taking ownership for Client related queries such as backorders, concerns, shipping issues, booking in, held orders.
- Work cross functionally across warehouse, tech and finance functions to ensure Client queries are being managed and prioritised.
- Prioritisation of tasks and negotiate competing priorities with internal and external stakeholders.
- Ensure that the highest quality of service is provided to the Client by understanding their business needs, speaking their language and taking accountability for their queries.
- Excellent Client focus with proven experience in building and maintaining strong, collaborative relationships.
- Administrative experience and ability to learn new systems and processes quickly.
- To passionately represent the company to our Clients and also show a strong desire to understand their business and aspirations.
- Ability to manage at pace, differing tasks and stakeholders.
- Proven ability to work cross-functionally internally and externally.
- Positive can-do attitude with the ability to work independently and to adapt your style and practices in order to respond to changing circumstances and Client needs
- Excellent communication skills, both written and verbal.
- An eye for detail

**Salary**: From £21,000 to £25,000 DOE

**Working Hours**: 40 hours per week, Monday to Friday. Core hours are 8:30 to17:30

**Other benefits**:

- Birthday off
- Westfield Health Cash plan after probationary period
- Pension contribution to Nest (on the basis do not opt out)
- Partner Discounts
- Company events
- Casual dress
- Free parking

If this sounds like the perfect job for you, please get in touch. We look forward to hearing from you

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Christchurch, BH23 4FL: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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