Contact Centre Controller
2 weeks ago
We have an exciting new role for a Contact Centre Controller to join our Derby Team on a full-time permanent basis. This is a hybrid flexible working role where you can work from home for 50% of your working week.
Working for Arriva Road Transport Services we oversee and manage all aspects of coaches, buses, taxis and coordinators which are provided for rail replacement, special events, school support and train crew transport across the portfolio of customers within ARTS in both a pre-planned and on an emergency basis.
Reporting to the Senior Controller the main purpose of the role is to deliver emergency rail replacement vehicles.
**Main Responsibilities**:
- Rostered part of a team to deliver effective rail replacement service for internal and external train operating companies (TOCs), working a shift pattern based on a roster of 4 days on 4 days off that covers days and nights and some weekends as part of this.
- Respond to customer requirements by sourcing, procuring and managing alternative road transport services (taxi and coach)
- Ensure all services are monitored and tracked to ensure that they are running on time.
- Proactively manage operational issues arising on the day.
- Work closely with TOC Controllers and suppliers by communicating on a regular basis
**Requirements**:
- Experience in a contact or support centre environment.
- Ability to deal with complex information.
- Ability to work under pressure
- A professional telephone manner with ability to negotiate best price.
- High level of attention to detail
- Familiarity with rules and regulations of both the railway and road transport industry (desirable)
- Awareness and understanding of basic GB Domestic driving hours (desirable)
- Experience of working in the transport industry (desirable)
**Job Types**: Full-time, Permanent
**Salary**: £26,995.00 per year
-
Contact Centre Advisor
7 days ago
Derby, United Kingdom Bionical Solutions ltd Full time**Contact Centre Advisor** **Full-time, perm** **£21,000 + £1,500 shift allowance** **Willington, Derby** Bionical Solutions are seeking a **Contact Centre Advisor**who is passionate about ensuring that all our patients receive the best possible care, working initially on a 6-month fixed term contract, but with the possibility of moving into a...
-
Contact Centre Advisor
3 days ago
Derby, United Kingdom Bionical Solutions Full time**Contact Centre Advisor** **Full-time, perm** **£21,000 + £1,500 shift allowance** **Willington, Derby** Bionical Solutions are seeking a Contact Centre Advisorwho is passionate about ensuring that all our patients receive the best possible care, working initially on a 6-month fixed term contract, but with the possibility of moving into a permanent...
-
Contact Centre Operator
7 days ago
Derby, United Kingdom Derby College Full time**Proposed Interview date**:4th August Optimistic - Equity - Kindness - Innovation - Collaboration **The Opportunity** For a full explanation of the roles and responsibilities, please click here. **About you** If you have experience working in a college environment or a contact centre, that's fantastic! If not, that's perfectly fine too. If you possess...
-
Contact Centre Advisor
2 weeks ago
Derby, United Kingdom Parkway Volkswagen Derby Full timeParkway Volkswagen in Derby is looking to recruit a Contact Centre Advisor to cover a maternity period. This is a fantastic opportunity to work for a long established, family run, reputable Main Dealer. You will need to be customer-focussed with great attention to detail, possess an excellent telephone manner, be PC literate and proactive, and have the...
-
Works Control Centre Operative
3 days ago
Derby, United Kingdom Rolls-Royce Full time**Job Title**:Works Control Centre (WCC) Operative** **Working Pattern: Full-Time -on site 5 days per week** **Working location: Raynesway, Derby** Reporting to the Estate Operations Manager, the WCC Operative is part of the Infrastructure Estate Management Team who acts as a key point of contact between stakeholders to evaluate, deconflict and approve...
-
Contact Centre
2 weeks ago
Derby, United Kingdom Flint Bishop Solicitors Full timeImmediate start available - permanent/fixed term contract options available. Full time or part time available (minimum 25 hours per week) We are looking for Contact Centre / Call Centre staff for our Collections Advisor roles as part of our B2B debt recovery department. In this role, you will make and receive a high volume of calls every day through a...
-
Customer Contact Centre Advisor
5 days ago
Derby, United Kingdom TC Harrison Ford Full time**The Team** You'll be joining our small Call Centre team based in our Flagship Derby Dealership covering maternity leave on a part time basis,. **The Job** Inbound and outbound contact with existing customers to discuss their MOT & servicing needs, when they are due and to complete the booking to tailor to the customers’ requirements. As well as taking...
-
Contact Centre Operations Leader
2 weeks ago
Derby, United Kingdom SEVERN TRENT Full timeWe’re Severn Trent and we think water and people are wonderful! 24 hours a day, 365 (sometimes 366) days a year we serve 8 million people across the heart of the UK. Each cuppa drank, and toilet flushed is only possible because of the 6,500 brilliant people working across our patch. This role is vital to the service we deliver those 8 million customers,...
-
Work Control Centre Co-ordinator
7 days ago
Derby, United Kingdom Assystem Full timeABOUT ASSYSTEMAssystem is an international company with one mission: to accelerate the energy transition around the world. Everyday, our 6,000 switchers located in 10 countries (Europe, Middle East, Asia & Africa) connect their six thousand billion neurons to tackle the task of the century: switching to low-carbon energy by designing and supervising major...
-
Work Control Centre Co-ordinator
7 days ago
Derby, United Kingdom Assystem Full timeA PROPOS D’ASSYSTEMAssystem est une entreprise internationale avec pour mission principale d'accélérer la transition énergétique partout dans le monde. Tous les jours, nos 6 000 switchers répartis dans 10 pays (Europe, Moyen-Orient, Asie, Afrique) connectent leurs 600 mille milliards de neurones pour s'atteler à la tâche du siècle : switcher à...