Contact Centre Advisor
2 weeks ago
Parkway Volkswagen in Derby is looking to recruit a Contact Centre Advisor to cover a maternity period.
This is a fantastic opportunity to work for a long established, family run, reputable Main Dealer.
You will need to be customer-focussed with great attention to detail, possess an excellent telephone manner, be PC literate and proactive, and have the ability to work as part of a team.
You will be required to maintain the high standards of customer service that are kept within the department and follow a set routine to ensure unity between calls.
The role is mainly answering incoming service-related calls, making outbound calls and processing online booking enquiries, alongside spotting opportunities to upsell our products and services.
You will be joining a friendly team, responsible for talking to the dealerships’ aftersales customers and booking vehicles into their Service Departments. You will work individually and as part of a team ensuring that customer expectations and high standards of customer service are met.
The applicants will be polite, self-motivated and have the ability to work under pressure during busy periods.
You will need to have a friendly personality with the desire to deliver the highest quality customer care. A good telephone manner is essential.
Hours
Monday to Friday 08.00am - 18.00pm and 2 in 6 Saturdays 08.00am - 13.00pm
**Benefits**:
- We offer a basic salary of £18,400 with on target earnings of £25,000
- 24 days holiday, increasing up to 28 days based on length of service, plus Bank Holidays
- Partially subsidised Volkswagen vehicle on a staff benefit scheme
- Dedicated parking
- Discounted servicing
- Company Pension Scheme
- Comprehensive training and support programme.
**Job Types**: Full-time, Fixed term contract
**Salary**: £18,400.00-£25,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- On-site parking
- Referral programme
Supplemental pay types:
- Bonus scheme
Work Location: One location
Reference ID: CCA Derby
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