Contact Centre Advisor

12 hours ago


Derby, United Kingdom Bionical Solutions Full time

**Contact Centre Advisor**

**Full-time, perm**

**£21,000 + £1,500 shift allowance**

**Willington, Derby**

Bionical Solutions are seeking a Contact Centre Advisorwho is passionate about ensuring that all our patients receive the best possible care, working initially on a 6-month fixed term contract, but with the possibility of moving into a permanent contract.

Bionical specialise in caring for patients within their own homes, encouraging independence and dignity as well as offering a safer environment for the most vulnerable, away from hospital clinics and within the comfort of their own 4 walls.

**Responsibilities**:

- Speaking on the phone with patients and clinical staff, both inbound and outbound calls
- Escalating clinical concerns to our trained team of nurses
- Working quickly to organise replacement staff for visits covering unplanned absence
- Inputting data and making amendments on the scheduling system
- Ensuring quality standards are adhered to and exceeded at all times

Experience Required:

- Excellent customer service skills and a good telephone manner
- Admin and organisational skills
- A healthcare background would be useful but not a deal breaker
- Excellent problem-solving skills and able to work effectively as part of a team
- Happy to work evenings and weekends. Our team work on a rota across Mon-Sun and between the hours of 7am and 10pm.
- You’ll need to be computer literate

In summary, if you’re able to provide an excellent customer experience to our patients, can work evenings and weekends (not all the time) and know your way around a computer then this Contact Centre Advisor could be the ideal role for you**Job Types**: Full-time, Permanent

**Salary**: £22,500.00 per year

**Benefits**:

- Company pension
- Free or subsidised travel
- Free parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- DERBY: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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