Internal Account Executive

Are you an Internal Account Executive looking for a new opportunity?

You will be the main point of contact for our customers and/or mailing houses.
You will pro-actively manage account service levels, investigating, reporting and proposing actions to ensure we, Whistl, consistently delivers the highest quality offering for its customers across all products.

As Internal Accounts Executive you will build long term relationships with our customers and colleagues, both operational teams based in our depot and our Sales team.

**This role is working Monday to Friday various shifts covering 08:30 - 18:00**

We currently have an exciting opportunity to join the customer service team in our Head Office based in Marlow. This role is a permanent position for an Internal Account Executive and will require you to work closely with internal and external stakeholders.

You will also pro-actively manage accounts by investigating, reporting, and proposing actions on service continuously. You will need to maintain a high level of professionalism in dealing with our customers, ensuring that all queries and issues are resolvedefficiently and within the department's service level commitments. You will be jointly responsible for customer retention in conjunction with the Whistl sales teams, working together closely to ensure the company builds a long-term relationship with the customer.

Responsibilities include:

- Maintain and build strong professional relationships with all of our internal and external customers/mailing houses, acting as a first point of contact for all queries.
- Ensure all collection and consumable requirements are booked in line with mailing schedules and working within our Service Level Agreements (SLAs).
- Liaise with operations, transport and asset teams to manage large mailings and key national postings to ensure the most cost-effective solution is applied.
- Work closely with our forecasting team to provide accurate forecasts on a daily basis and within SLAs.
- Maintain up-to-date knowledge, data and information across Whistl product, financial and operational processes in order to deal with customer/mailing house queries in a professional and timely manner.
- Manage the recording of all invoice queries, monitoring response times and escalating issues in line with agreed process as appropriate.

**Benefits**:

- **Enhanced Annual Leave entitlement**:

- **Access to our prestige Benefits and Rewards Portal**:

- **Long Service Rewards**:

- **Career Development Opportunities**:

- **Access to a well-established Employee Assistance Programme provider**:
And other excellent benefits you'd expect from a market leader.

**Essential Skills**:

- Excellent organisational skills with the ability to prioritise workloads to meet conflicting, varied and demanding deadlines.
- Able to work effectively as part of a team demonstrating a hands-on, energetic style with a 'can do, will do' attitude.
- Self-motivated and able to work with mínimal supervision, turning work around quickly whilst still maintaining a high level of accuracy.
- Excellent and confident communicator both face to face, written and on the telephone; able to influence and gain commitment from internal and external customers/mailing houses.
- IT Literate - proficient in the use of MS Office including intermediate MS Excel skills.

**Desirable Skills**:

- Previous experience in a B2B role within the postal or logistics sector.
- A Customer Service NVQ or equivalent.

**About Company** Whistl are a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually,we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

Whistl is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices.

We are a close-knit team that support each other, working collaboratively to deliver first class service. Led by our Customer Service Manager, the team provides the business with a niche service combining high level customer service with technical expertise.The team continues to evolve alongside the developing needs of the business. We adapt our approach for each client to ensure the best customer experience and a seamless implementation.