Service Desk Analyst Customer Service

5 days ago

Peterborough, United Kingdom Concept Resourcing Full time

Role: Service Desk Analyst (Customer Service)

Location: Peterborough

**Salary**: £24,000

Are you currently in customer service or call centre work?

Do you want to join the technology industry?

We're looking for aspiring techies to join a brilliant Technology Services provider, who will train, support and develop you. This Technology Services provider will even invest in your training and progression and help you gain an Industry certificationin your first few months You will then be able to grow a career in IT with a real market leader, learning from one of the best tech leaders in the country.

Key Responsibilities:

- Present a professional image of the company to deliver positive customer experience throughout the customer journey
- Responsible for working in adherence to all policies and procedures in order to deliver compliant customer outcomes
- Manage vulnerable customer incidents in order to ensure the most appropriate support is provided
- Identify and accurately record any complaints received from customers and achieve first time resolution
- Responsible for identifying and reporting any incidents of breaches of operational processes and policies
- Utilise effective questioning techniques to understand the customer circumstances, to ensure an Incident is managed to exit in a timely manner

Skills needed:

- A confident telephone manner
- Effective written and verbal skills
- The ability to work towards targets
- The ability to work as an individual and as part of a team
- Great multi-tasking skills
- Key attention to detail

**Requirements**:

- BPSS Clearance will need to be obtained in employment
- ITIL Foundation v4 will be required to be passed within 3 months of joining

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