Customer Service Advisor
7 days ago
**Location: Hybrid working available** **Salary: £22,000 + excellent benefits** **Hours: 35 hours per week** What you'll do As a Customer Service Advisor you will provide our customers with an outstanding service we can all be proud of, by taking ownership of customer's transactional or service requests and answering specific product queries. Our customers call us for all sortsof reasons and tell us they want their requests dealing with speed, certainty and empathy, so these are key skills we look for. You will be passionate about delivering an outstanding customer experience, be ambitious and have a helpful personality. Previous Customer Service experience is essential, don't worry if you don't have banking experience, we can teach you everything youneed to know, what we are really interested in is someone who can hold a conversation and has a genuine passion for going above and beyond for customers Within this role you will; - Provide exceptional telephone customer service in a timely manner whilst working in a busy fast-paced contact centre and adhering to our policies and procedures - Process a wide range of transactions, whilst maintaining a high degree of accuracy - Be a problem solver and have an excellent attention to detail - Play a supporting role in educating our customers around HSBC products and alternative digital banking platforms **Requirements**: Hybrid Working We are currently operating a hybrid working environment, which means you can work partly in the office and partly at home - rather than exclusively in one place or the other. If working from home you will need to have a working environment which is safe,secure and be free from the interruptions of day-to-day life. The Hybrid Office Location for this role is: Swansea/Birmingham When & Where you'll work Our full-time roles are contracted to 35 hours per week. Our Contact Centre operating hours are Monday to Sunday 8am to 8.30pm. We require a minimum of 10 hours a week to be worked across evenings and weekends so we can be here for when our customers needus. Your Training You'll initially receive 6 weeks full training to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Training is run Monday to Friday 9am-5pm. To enable us to provide you with the correct support to fulfil your role your training will be face to face in the office, we also ask that you do not take any holidays during your training period. What You'll Get We offer an attractive minimum starting salary of £22,000 based on 35 hours per week, plus an annual discretionary performance bonus and a very competitive benefits package listed below: - 100 hours' holiday. This includes bank and public holidays with the option to buy or sell up to 35 hours' holiday - Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts. Over 20 different categories ranging from Electronics, Fashion, Entertainment, Travel and Home & Garden to name a few. - A market-leading employer Pension contribution* - Access to "My Choice" Flexible benefits platform where you have access a whole range of optional benefits you can get hold of including: Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and Health Cash plan including dental to name a few. - BUPA Healthcare - Life Assurance, equivalent to four times your annual salary - Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.
-
Customer Service Advisor
7 days ago
Swansea, United Kingdom Page Personnel Finance Full timeAs the Swansea-based Customer Service Advisor, you will be taking inbound calls from customers who will be in different stages of their customer journey. This can be from Point of sale all the way to aftercare service. This role has different shift patternswhich you can tailor to your needs (Days, Nights, etc) This role can be done from home 90% of the...
-
Customer Service Advisor
3 days ago
Swansea, United Kingdom Page Personnel Finance Full timeAs the Swansea-based Customer Service Advisor, you will be taking inbound calls from customers who will be in different stages of their customer journey. This can be from Point of sale all the way to aftercare service. This role has different shift patternswhich you can tailor to your needs (Days, Nights, etc) This role can be done from home 90% of the time....
-
Customer Service Advisor
2 weeks ago
Swansea, United Kingdom Platform Resourcing Full time**Customer Service Advisor** **Swansea, SA7** **Platform Resourcing** are currently working in partnership with an **Insurance Provider**who have offices based in **SA7**, **Swansea**. They are seeking a **customer service advisor** to join their call centre team, where you will be taking inbound calls from customers and brokers to support with any changes...
-
Customer Service Advisor
7 days ago
Swansea, United Kingdom Days Motor Group Full time**About the role** We have an excellent opportunity available for a Customer Service Advisor to join our busy front of house team at Plasmarl, Commercial Service. As a Customer Service Advisor, you will play a vital role in the customer experience journey, acting as the first point of contact for all Service customer enquiries and face to face...
-
Customer Service Advisor
1 week ago
Swansea, United Kingdom CEM Day Ltd Full timeOverviewWe have an excellent opportunity available for a Customer Service Advisor to join our busy front of house team at Plasmarl. As a Customer Service Advisor, you will play a vital role in the customer experience journey, acting as the first point of contact for all Service customer enquiries and face to face interactions. You will facilitate effective...
-
Customer Service Advisor and Administrator
2 weeks ago
Swansea, United Kingdom Platform Resourcing Full time**Platform Resourcing** are currently working in partnership with an **Insurance Provider**who have offices based in SA7, Llansamlet, Swansea. Due to success and growth within the business, they are now seeking a **Customer Service Advisor and Administrator**to join the team. There are a number of opportunities available due to internal growth and movement,...
-
Customer Service Advisor
1 week ago
Swansea, United Kingdom apetito UK Full timeJoin to apply for the Customer Service Advisor role at apetito UK This role is working 22.5 hours per week, any 3 in 6 days on a six month fixed term contract. The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via...
-
Customer Service and Sales Advisor
5 days ago
Swansea, United Kingdom NFU Mutual Agency Full time**The Role**: **Customer Service and Sales Advisor** **Permanent Contract** **Located in Swansea** **Salary £24,000 + p.a. plus benefits** **About the Role** As a Customer Service & Sales Advisor you’ll be the backbone of the team in our Swansea Agency where you’ll deliver the best possible customer service to new and existing customers. This is a...
-
Customer Service Advisor
2 weeks ago
Swansea, United Kingdom Student Roost Full time**Customer Service Advisor** **37.5 hours per week - working 5 days out of 7** Teamwork is what we do best, so if youre looking to lead a fantastic set of people to achieve their goals, then this would be a wonderful opportunity for you. Working within our modern property at St Davids, youll have responsibility for one of our largest purpose-built student...
-
Part Time Customer Service Advisor
2 weeks ago
Swansea, United Kingdom Platform Resourcing Full time**Part Time Customer Service Advisor** **Swansea, SA7** **Part time - Choose your set hours between Monday to Friday 8am - 6pm** **Platform Resourcing** are currently working in partnership with an **Insurance Provider**who have offices based in **Swansea**. They are seeking a**part time customer service advisor** to join their call centre team, where you...
