Part Time Customer Service Advisor

1 week ago


Swansea, United Kingdom Platform Resourcing Full time

**Part Time Customer Service Advisor**

**Swansea, SA7**

**Part time - Choose your set hours between Monday to Friday 8am - 6pm**

**Platform Resourcing** are currently working in partnership with an **Insurance Provider**who have offices based in **Swansea**. They are seeking a**part time customer service advisor** to join their call centre team, where you will be taking inbound calls from customers and brokersto support with any changes needed to their insurance policies, escalating to the underwriters when required.

You will be working within a large and progressive team, taking predominantly inbound calls whilst completing relevant administration work, with some outbound and follow up calls. There are plenty of training and development opportunities, which includeprofessionally recognised insurance qualifications

**Benefits of the role**:

- Competitive salary on offer, up to £22,000 p/a depending on experience pro ratad
- Hours of work: Part time hours flexible to your availability between Monday - Friday 8am - 6pm
- High Street Discounts
- 3% pension employee, 7% employer contribution
- Private Health Insurance
- 6% yearly bonus potential

**Duties of the Part Time Customer Service Advisor**:

- Working within an underwriting team to accurately take detailed customer details
- Processing renewals, mid-term amendments and cancellations
- Inputting customer details with a high level of accuracy into the database
- Taking inbound calls from customers and making some outbound when required
- Working within the FCA regulations and acting as the first line of defence
- Providing excellent service on each call and escalating any complaints where necessary

**Experience needed for the Customer Service Advisor role**:

- Experience of customer service in retail, hospitality or call centre
- Great administration experience is preferred but not essential
- Ability to go above and beyond
- Great time management and ability to multitask
- Great customer service and administration skills

**Privacy and General Data Protection Policy**

The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited's commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy withinour policies page on our company website. If you have any questions, please call before applying.

Platform Resourcing are advertising this vacancy and are acting as an employment agency



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