Customer Service Advisor

Join to apply for the Customer Service Advisor role at apetito UK This role is working 22.5 hours per week, any 3 in 6 days on a six month fixed term contract. The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer Services Advisors are that they’re organised and efficient. Apart from the technical skills that are required with the role, the most important attributes are empathy, patience, kindness, friendliness, care and warmth to all our customers. The role involves taking customer orders and making outbound courtesy calls. Many customers live alone and the phone calls they receive are often the only contact they may have in a single day. Many customers become attached to their “friends” at Wiltshire Farm Foods. Wiltshire Farm Foods supplies frozen meal solutions directly to the consumer. We have a cold store to accommodate the stock necessary to be able to deliver to our customers each week. Our ultimate goal is to provide a service to our customers that exceeds expectations while continuously improving efficiencies. £12.60 per hour + bonus + company benefits. Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready‑meal supplier, cooking and delivering over 330 different delicious frozen ready meals across the UK, primarily to the elderly, their family members and healthcare professionals. We're dedicated to making a real difference to our customers' lives, by bringing sunshine to their doors through our commitment to provide good old‑fashioned service. Our intense pride drives us to continuously innovate and improve, ensuring our products and service exceed our customers' needs. This is all whilst being an ethical and sustainable organisation that believes in doing the right thing. Responsible for taking telephone/internet orders and making outbound calls to customers and prospects. Support drivers with route planning for the next day's delivery rounds. Ensure each customer is provided with “exemplary” service on each telephone call or contact. Update customer records and liaise with customer relatives as required. Ensure customers’ needs are met, ensuring they know how to cook, store and re‑order the meals. Prepare promotional literature as required and communicate details of new products or promotions to customers. Search, provide and continually look for new business opportunities. Share best practices with colleagues to continuously improve our service proposition. Actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers. Essential Experience in a customer service role. Confident using a personal computer to manage and process orders. Confident telephone manner. Attention to detail and accuracy. Numerate and good written English; GCSE Maths & English standard or equivalent. Ability to work to deadlines. Desirable Have worked in the elderly/care market. Experience working in a team environment. Full UK Driving Licence. Personal Qualities Enjoy engaging with a wide variety of elderly customers. Take an active interest in getting to know every customer and become a trusted friend. Good listener, treating every customer as an individual. Clear telephone voice, adaptable to meet customer needs. Communicate and relate to people at all levels. Work under own initiative, plan own day, manage own time. Act as a link for drivers and customers if problems arise during a delivery round. Learn our in‑house computer systems, manage orders, round sequencing and database management. Enjoy working as a team member and promote the WFF product range and service proposition. Flexible approach to work content and willingness to help with other areas of the business as needed. Competitive salary – accredited Living Wage employer. 33 days holiday per year, including bank holidays. Option to purchase up to 5 additional days holiday per year. Discretionary annual bonus scheme. Pension scheme – employer matched contributions up to 4%. Life assurance scheme worth at least 1x annual salary. Free turkey or voucher at Christmas. Apetito perks scheme including salary sacrifice options and retail discounts. Seniority level Entry level Employment type Full-time Job function Other Industries Food and Beverage Manufacturing #J-18808-Ljbffr