Customer Service Advisor and Administrator

6 days ago

Swansea, United Kingdom Platform Resourcing Full time

**Platform Resourcing** are currently working in partnership with an **Insurance Provider**who have offices based in SA7, Llansamlet, Swansea. Due to success and growth within the business, they are now seeking a **Customer Service Advisor and Administrator**to join the team. There are a number of opportunities available due to internal growth and movement, so this is a great opportunity to join a fast paced and successful team.

Whether you are a graduate seeking their first role within insurance, or you are an experienced customer service advisor, there are many career paths available for you

**Benefits for the Customer Service Advisor and Administrator**
- Salary of up to £22,000 dependant on experience
- 6% yearly bonus potential
- Hours of work: Monday - Friday, 2 shifts at 8am - 5pm or 9am - 6pm, one shift at 11am - 8pm per week and 1 in 4 Saturdays from home 9am - 2pm
- Remote working opportunities for 2 days a week
- High Street Discounts
- 3% pension employee, 7% employer contribution
- Private Health Insurance

**Duties and Responsibilities of the Customer Service Advisor and Administrator**
- Speaking to customers and ensuring clear and open communication throughout the claims process
- Establishing the circumstances of a claim and making the appropriate enquiries to ensure an understanding of the situation
- Gathering evidence and using case law to establish liability
- Negotiating the settlement of claims in an efficient and economical manner
- Building a knowledge of our products and services to become an expert in your field
- Acting as a key liaison between the business and our customers providing regularly updates on every stage of the process

**Essential experience for the Customer Service Advisor and Administrator position**
- Experience of working in a legal environment is beneficial but not a requirement
- Degree graduate or equivalent is desired but not essential
- Telephone based customer service skills and ability to provide excellent service
- Ability to review information to make impartial decisions
- Great administration skills
- Empathetic to all customers

If this sounds like the ideal role for you, please send your CV immediately.

**Privacy and General Data Protection Policy**

The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited's commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy withinour policies page on our company website. If you have any questions, please call before applying. Platform Resourcing are advertising this vacancy and are acting as an employment agency

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