Customer Service Advisor

6 days ago

Swansea, United Kingdom Platform Resourcing Full time

**Customer Service Advisor**

**Swansea, SA7**

**Platform Resourcing** are currently working in partnership with an **Insurance Provider**who have offices based in **SA7**, **Swansea**. They are seeking a **customer service advisor** to join their call centre team, where you will be taking inbound calls from customers and brokers to support with any changes needed to their insurance policies, escalatingto the underwriters when required.

You will be working within a large and progressive team, taking predominantly inbound calls whilst completing relevant administration work, with some outbound and follow up calls. There are plenty of training and development opportunities, which includeprofessionally recognised insurance qualifications so whether you're a graduate looking for your first role, or you have worked in retail, customer service advisor roles or call centres previously, there's plenty of opportunities available.

**Benefits of the role**:

- Competitive salary on offer, up to £22,000 p/a depending on experience plus 6% yearly bonus potential
- Hours of work: 40 hours per week Monday - Friday, 2 shifts at 8am - 5pm or 9am - 6pm
- Remote working opportunities for 2 days a week (Tuesday has to be in the office, can choose which other days you go in)
- High Street Discounts
- 3% pension employee, 7% employer contribution
- Private Health Insurance

**Duties of the Customer Service Advisor role**:

- Working within an underwriting team to accurately take detailed customer details
- Processing renewals, mid-term amendments and cancellations
- Inputting customer details with a high level of accuracy into the database
- Taking inbound calls from customers and making some outbound when required
- Working within the FCA regulations and acting as the first line of defence
- Providing excellent service on each call and escalating any complaints where necessary

**Experience needed for the Customer Service Advisor role**:

- Experience of customer service in retail, hospitality or call centre is required
- Experience of working in insurance is desirable
- Great administration experience is preferred but not essential
- Ability to go above and beyond
- Great time management and ability to multitask
- Great customer service and administration skills

**Privacy and General Data Protection Policy**

The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited's commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy withinour policies page on our company website. If you have any questions, please call before applying.

Platform Resourcing are advertising this vacancy and are acting as an employment agency

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