Retentions Advisor

3 days ago


Thornaby on Tees, United Kingdom toob Ltd Full time

**What we offer you**

**Join Our Award-Winning Team at toob**

**£26,500 Basic + £8,000k ( UNCAPPED Commission)**

Transforming the internet experience in the South of England, toob is the go-to full-fibre broadband provider. Backed by a £300 million investment, we're expanding our Sales Team to match our growing network.

Join our Telesales team If you're personable, customer-focused, and driven to sell the best broadband service out there, we want you

**toob Benefits**:

- A positive, collaborative, and supportive work environment
- Annual leave - 25 days + Bank holidays ( alternated bank holiday cover)
- Generous commission
- Group Pension
- Group Critical Illness
- Private Medical Scheme ( such as £250 dental cover, £400 general medical cover, £200 optical cover per year)
- Development opportunities

**Family Friendly Benefits**
- Enhanced maternity & adoption pay - up to 6 months full pay
- Enhanced paternity leave and pay - up to 3 weeks full pay

As a **Retentions Advisor,**you'll be
- Managing Customer retention activity (inbound and outbound calls): to reduce the number of cancellations and disconnections through objection handling and resolving customer issues
- Supporting with disconnections and notifying the field sales team of any opportunity to drive sales through re-connections
- Supporting the customer service team with service tickets
- Supporting customers with arranging the transfer of their services when moving home to make it a seamless experience

As a **Retentions Advisor** you will bring:

- Effective communication skills with the ability to adapt style to different customers and conversations where needed
- Experience in telesales or retention activity is essential
- A passion for providing an excellent customer experience
- Experience within telecoms is preferred but not essential
- A target-driven person who is motivated to win customers.
- A dedicated team player who thrives on customer engagement via telephone, bridging the gap between Customer Services and the Sales team

**Job Types**: Full-time, Permanent

Pay: £26,500.00-£35,000.00 per year

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme

Application question(s):
Work Location: In person


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