Customer Service Advisor
15 hours ago
**Service Advisor: Burton**
We have a vacancy for a Full Time Service Advisor at our Burton Dealership.
An enthusiastic, self-motivated person is required to join the Service Reception Team in Burton.
They must also achieve high levels of customer satisfaction and be well organised to deal with the day-to-day running of the service operation.
**Day-to-day duties and responsibilities will include**:
- Maximising service profitability
- Ensure the highest level of customer satisfaction at all times
- Maintain excellent standards of departmental administration
- To support all aftersales departments at key / busy times
- To help the dealership achieve standards of process efficiency
- Cash Handling / IT experience with Word / Excel.
**Skills and Experience required including**:
- Enthusiasm to deliver and continuously improve product knowledge through a dedicated manufacturer training program
- The desire to achieve the highest standard of customer care, measured through a manufacturer CSI program and customer retention.
- A flexible approach with the ability to adjust in a changing / busy environment
Previous experience in a Service Advisor capacity is desirable and preferably within a main dealer - although full training will be provided to the right applicant.
**Benefits**:
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
**Experience**:
- service advisor (or similar): 1 year (preferred)
Work Location: In person
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