Site Services Coordinator Central Support Office

**Site Services Coordinator**: Location: Central Support Office (Newcastle)
Are you looking for a new challenge? Maybe a new career? Do you have any experience in the Plant/Hire Industry? If not, are you customer focused, if the answer is yes, we may have the perfect opportunity for you

We are recruiting a Site Services Coordinator, to become an effective member of the Site Services Team, based at our Central Support Office, Newcastle business Park (NE4)

***What’s in it for you?**

**Contract Type**: Permanent
**Working Hours**: Monday to Friday, 40hrs per week (hybrid working available)

Competitive Salary of up to £23,000 + Profit Share Scheme

23 days holiday plus 8 bank holidays on starting (increasing with length of service)

Workplace Pension and Life Assurance

The Site Services team is responsible for handling all customer requirements for their sites, before, during and at the end of hire. As part of this varied and exciting role you will;
- Ensure that all enquiries from both internal and external customers are responded to efficiently and professionally. Ensure that all enquiries are processed in an effective and timely manner as per company policies/procedures.
- Process, coordinate and manage all on site requirements for the customer, including but not limited to:

- On Site Breakdowns
- On Site Installations
- On Site Preventative Maintenance
- On Site Servicing
- Organising on Site Project Management
- Remote Software Set Up
- Effectively communicate with depot & mobile teams to ensure site services are successfully executed, whilst highlighting all potential issues and complaints to the Site Services Manager.
- Proactively contact sites to give guidance on operation of more technical products.
- Monitor and manage performance of products using product specific and specialised software.
- Maintain in-depth working knowledge of the company’s products, brands, campaigns, systems, and processes.

**About Us**

Founded in 1967, Nixon Hire is a dynamic and professional family-run business employing over 500 people across our Depot network. We draw on over 54 years of experience to deliver quality plant, tools, machinery, accommodation and portable toilet products and services that are second to none. We are passionate about what we do and work tirelessly to ensure we are continually improving.

**About You**
- You will have a background of dealing with customers over the telephone or face to face, with an excellent approach to customer service and communication alongside working knowledge of maintenance planning in a similar industry, all whilst working to Service Level Agreements in a confident and professional manner.
- Experience in using different software maintenance platforms.
- We are an ever-changing organisation so a flexible approach to change and drive to continuously improve are characteristics that will stand out to us.
- We have 14 Depots around the UK so good geographical knowledge of the UK will be essential for this role.
- Ideally you will be qualified in Business Administration and Customer Service at NVQ level 2 or the closest equivalent. These will give you an excellent and accurate IT skill set and the ability to effectively prioritise own workload, whilst also maintaining an excellent approach and attitude to customers and colleagues.

**Some of our employee benefits include;**

Additional leave for Milestone birthdays

Option to purchase additional holidays

Cycle and Tech scheme

High Street discount voucher scheme

Reward and recognition scheme

Employee assistance program

Fee cover for professional memberships

Free eye tests

Refer a friend scheme