Aftercare Officer

Are you passionate about providing excellent customer service and ensuring customer satisfaction? Torus Developments is seeking a dedicated to join our After Care Team in Warrington. In this role, you will play a key part in managing the defects process across our development programme, working closely with external contractors and residents to ensure a seamless experience. Your responsibilities will include logging and monitoring defects, coordinating appointments, diagnosing issues, and collaborating with internal and external teams.

If you thrive in a dynamic environment and are committed to delivering outstanding support to our customers, we would love to hear from you
- Support the Development Team in delivering the Development Programme through management of the defects process.
- Provide excellent customer service by acting as the first point of contact for all queries and complaints regarding defects.
- Offer administrative and diagnostic support to the team, ensuring all defects are dealt with in a timely and accurate manner.
- Liaise with internal and external stakeholders to identify any areas for improvement in the defects service.
- Identify key trends in defects that can inform development scheme and specification reviews.
- Lead the implementation of a defects monitoring system and ensure a smooth transition for internal and external stakeholders.
- Oversee Torus Developments' aftercare arrangements for new build developments.
- Deliver services in line with agreed performance targets.
- Ability to demonstrate an equivalent level of knowledge gained through extensive and relevant experience within a new build customer care function
- A proven track record of working within a new build customer care environment.
- Experience of working with multiple diverse stakeholders and customers in a pressured environment.
- Experience of completing administration and business support tasks to agreed quality and time standards.
- Evidence of co-ordinating and demonstrating the importance of value for money in everyday operations.
- Demonstrates a commitment to H&S to ensure safe operations and environment for staff and customers.

Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer:

- Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service.
- Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
- Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly.
- Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
- Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
- Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
- Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
- Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
- Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.
- Social Activities: Torus has a designated social committee who organise events throughout the year aimed as supporting employee’s wellbeing, feeling of belonging and driving an inclusive workplace.
- Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

- Right to work verification
- Qualification certificate check
- 2x Completed references
- OH Health Questionnaire - Fit For Work
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&C’s

We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in, in communities they want to be part of. We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike.

Every single one of our colleagues has unique qualities that we value highly. We share a culture of innovation and bravery, working closely together to do the right thing for each other, for our customers and for the communities we live and work in.

We believe our people deserve the opportunity to explore themselves and their potential. That’s why we encourage and support everyone at Torus