After Care Officer

6 days ago

Warrington, United Kingdom Torus Group Full time

Are you passionate about providing excellent customer service and ensuring customer satisfaction? Torus Developments is seeking a dedicated After Care Officer to join our After Care Team in Warrington. In this role, you will play a key part in managing the defects process across our development programme, working closely with external contractors and residents to ensure a seamless experience. Your responsibilities will include logging and monitoring defects, coordinating appointments, diagnosing issues, and collaborating with internal and external teams.

If you thrive in a dynamic environment and are committed to delivering outstanding support to our customers, we would love to hear from you

**Responsibilities**:

- Support the Development Team in delivering the Development Programme through management of the defects process.
- Provide excellent customer service by acting as the first point of contact for all queries and complaints regarding defects.
- Offer administrative and diagnostic support to the team, ensuring all defects are dealt with in a timely and accurate manner.
- Liaise with internal and external stakeholders to identify any areas for improvement in the defects service.
- Identify key trends in defects that can inform development scheme and specification reviews.
- Lead the implementation of a defects monitoring system and ensure a smooth transition for internal and external stakeholders.
- Oversee Torus Developments' aftercare arrangements for new build developments.
- Deliver services in line with agreed performance targets.

**Skills & Experience**:

- Ability to demonstrate an equivalent level of knowledge gained through extensive and relevant experience within a new build customer care function
- A proven track record of working within a new build customer care environment.
- Experience of working with multiple diverse stakeholders and customers in a pressured environment.
- Experience of completing administration and business support tasks to agreed quality and time standards.
- Evidence of co-ordinating and demonstrating the importance of value for money in everyday operations.
- Demonstrates a commitment to H&S to ensure safe operations and environment for staff and customers.

**Interview Process**:
**Additional Information**:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

- Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

- Right to work verification
- Qualification certificate check
- 2x Completed references
- OH Health Questionnaire - Fit For Work
- DBS check (if required for role)
- Completion of all new starter documentation including signed T&C’s

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